Thais Scheffer
Summary
A seasoned professional with a proven track record. I excel in multi-tasking and exceptional communication, ensuring seamless service delivery. Leveraging strong work ethic and conflict resolution skills, I've significantly enhanced customer satisfaction and operational efficiency. My expertise includes upselling techniques, contributing to business growth.
Overview
10
10
years of professional experience
Work History
Housekeeper
Self-employed
05.2024 - 08.2024
- Conducted face-to-face meetings with potential clients to understand their housekeeping needs and present tailored service solutions
- Successfully sold customized housekeeping packages while maintaining strong client relationships through effective communication and follow-up
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Adhered to professional house cleaning checklist and performed routine housekeeping functions.
Owner/Operator Truck Driver
Self Employed
09.2022 - 07.2024
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Completed preventive maintenance and mechanical repairs on vehicles.
Truck Driver
Falcon Express
06.2021 - 08.2022
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Inspected load security and checked for damages.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Truck Driver
Distance Trucking
02.2021 - 05.2021
- Dropped and hooked trailers and changed configuration of equipment.
- Operated with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Bank Teller
Bank Five
01.2020 - 12.2020
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Sold and cross-sold bank products to new and existing customers.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Waitress
Brazilian Grill
01.2018 - 12.2019
- Increased sales significantly by upselling higher-end products to customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Housekeeping
Self Employed
09.2014 - 12.2019
- Planned work schedules, hours, areas of work and job duties to effectively render housekeeping services.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
Barista
Uncle Jons Coffee
09.2016 - 12.2017
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Helped management keep adequate supply on hand by notifying of shortages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
Education
Associate of Arts - Liberal Arts And General Studies
Bristol Community College
Fall River, MA07.2019
High School Diploma -
Old Rochester Regional High School
Mattapoisett, MA07.2017
Skills
- Strong Work Ethic : Demonstrated commitment to going above and beyond to meet deadlines and achieve goals
- Exceptional Communication : Ability to communicate clearly and effectively with customers, both verbally and in writing
- Conflict Resolution : Proficiency in addressing and resolving customer complaints and issues calmly and professionally
- Team Collaboration : Ability to work effectively with others to achieve common goals and provide seamless service
- Multi-tasking : Ability to perform multiple tasks efficiently in a fast-paced environment
- Upselling Techniques : Skill in identifying opportunities to suggest additional products or services to enhance the customer experience
Languages
Portuguese
Native or Bilingual
Timeline
Housekeeper
Self-employed
05.2024 - 08.2024
Owner/Operator Truck Driver
Self Employed
09.2022 - 07.2024
Truck Driver
Falcon Express
06.2021 - 08.2022
Truck Driver
Distance Trucking
02.2021 - 05.2021
Bank Teller
Bank Five
01.2020 - 12.2020
Waitress
Brazilian Grill
01.2018 - 12.2019
Barista
Uncle Jons Coffee
09.2016 - 12.2017
Housekeeping
Self Employed
09.2014 - 12.2019
Associate of Arts - Liberal Arts And General Studies
Bristol Community College
High School Diploma -
Old Rochester Regional High School
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