Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Thaissa Rodrigues

Newark,NJ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Woodpeckers
12.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Amazon customer service rep for furniture warehouse.
  • Online/Computer skills.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Notary Public

Sunset Multi Services
09.2022 - Current
  • Checked documents for accuracy and correct signing before notarizing.
  • Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
  • Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
  • Checked documents and identifying credentials for all parties.
  • Passport Renewals, Document Translator, Notary Public.
  • Provided guidance to customers to facilitate completion of notarial documents.
  • Attended public notary seminars to stay informed of updates to relevant laws and regulations.

House Cleaner

Daniela Figueiredo
01.2019 - 02.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.

Tutoring

Help Online
01.2020 - 12.2021
  • Arranged tutoring environment to support optimal learning.
  • Provided daily personalized tutoring for students grades 1 to 12.
  • Enhanced student comprehension by implementing individualized tutoring strategies.

Emotional Support Group

High School Internship- Hawkins Street School
01.2019 - 12.2020
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Activities for students to learn about their emotional health and how to cope with certain situations.

Social Work

High School Internship- Lafayette Street School
02.2018 - 12.2019
  • Developed and implemented social work plans to understand desired project goals and properly align social work activities.
  • Provided social work support to assist parents with children.
  • Provided social work services, individual, and family therapy and referrals.
  • Helping students with their emotional and mental health.

Internship

Internship Coordinator Assistant- East Side High
01.2018 - 12.2019
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Searching for internships for students with their own interests.
  • Interviewing mentors and students.
  • Assistance with student resume's and cover letters.

Babysitting

Home
03.2016 - 12.2016
  • Talked to parents about concerns or issues with children during babysitting.
  • Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
  • Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
  • Developed strong bonds with families, resulting in repeat babysitting engagements each summer season.
  • Taking care of babies and newborns.
  • Feeding them and providing the care needed.

Education

High School Diploma -

East Side High School
Newark, NJ
06.2021

Middle School Graduate -

Lafayette Street School
Newark, NJ
06.2017

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Money handling abilities
  • Payment Processing
  • Client Relations
  • Scheduling
  • Follow-up skills
  • Appointment Scheduling
  • Documentation
  • Administrative Support
  • Team Development
  • Proofreading

Certification

  • CNP - Certified Notary Public
  • Nail Designer Certificate
  • Eyelashes Certificate


Languages

Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working

Timeline

Customer Service Representative

Woodpeckers
12.2023 - Current

Notary Public

Sunset Multi Services
09.2022 - Current

Tutoring

Help Online
01.2020 - 12.2021

House Cleaner

Daniela Figueiredo
01.2019 - 02.2023

Emotional Support Group

High School Internship- Hawkins Street School
01.2019 - 12.2020

Social Work

High School Internship- Lafayette Street School
02.2018 - 12.2019

Internship

Internship Coordinator Assistant- East Side High
01.2018 - 12.2019

Babysitting

Home
03.2016 - 12.2016

High School Diploma -

East Side High School

Middle School Graduate -

Lafayette Street School

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Thaissa Rodrigues