Thakiyah Williams
Kinston,NC
Summary
Proven track record of enhancing customer satisfaction and team efficiency. Skilled in Problem-solving, I excel in fast-paced environments, ensuring well- mannered and improving operational workflows. Recognized for outstanding customer service and teamwork, I bring a positive attitude and a commitment to excellence to every role. Hardworking and passionate job seeker with strong organizational skills eager to accept and secure this amazing position. Also to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Amazon
05.2022 - 10.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Distribution Specialist
Moen
06.2022 - 01.2023
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Scheduled pickups and deliveries to maintain smooth operations.
- Completed daily cycle counts and assisted with monthly audits.
- Uncovered and resolved errors with minimal oversight.
- Trained new team members on distribution procedures, improving overall productivity and efficiency within the department.
Team Member
McDonald's
03.2019 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- I've also won an award for employee of the month
Education
Associate of Applied Science - Criminal Justice Technology
Pitt Community College
Winterville, NC12.2022
High School Diploma -
North Lenoir High School
La Grange, NC06.2018
High School Diploma -
Kinston High School
Kinston, NC06.2018
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Problem-Solving
- Critical Thinking
- Organization and Time Management
- Attention to Detail
- Dependable and Responsible
Timeline
Distribution Specialist
Moen
06.2022 - 01.2023
Delivery Driver
Amazon
05.2022 - 10.2023
Team Member
McDonald's
03.2019 - 08.2022
Associate of Applied Science - Criminal Justice Technology
Pitt Community College
High School Diploma -
North Lenoir High School
High School Diploma -
Kinston High School
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