Thali Rodriguez
Bronx,USA
Overview
9
9
years of professional experience
Work History
Case Manager
Care For The Homeless
Bronx, NY
02.2024 - Current
- Coordinated client assessments to identify needs and develop tailored support plans.
- Assessed client needs and developed living plans, completing intakes for psychosocial and psychiatric evaluations and establishing treatment schedules to promote client independence.
- Collaborated with healthcare providers to ensure comprehensive care for clients.
- Facilitated access to housing resources and community services for individuals experiencing homelessness.
Property Manager
Public Storage
Bronx, NY
05.2023 - 01.2024
- Full-time Property Manager. Leased and vacated storage units, managing property needs and coordinating maintenance. Operated across multiple locations, ensuring consistent property management standards. Provided customer service and leasing support, enhancing tenant satisfaction and occupancy rates.
- Managed daily operations of storage facilities to ensure smooth functionality.
- Supervised staff to maintain high levels of customer service and satisfaction.
- Implemented safety protocols to ensure compliance with company regulations.
School Counselor
Cypress Hills Local Development Corporation
Brooklyn, NY
08.2021 - 05.2023
- Guided students in personal, academic, and social development through counseling sessions.
- Collaborated with teachers to design and implement support strategies for students.
- Conducted workshops on conflict resolution, self-esteem, and decision-making skills.
- Supervised children after school while engaging in community service projects to enhance community safety for children and families.
Captioning Agent/Team Manager
Caption Call
San Antonio, Tx
06.2019 - 04.2020
- Transcribed audio files into captions for live and recorded content.
- Reviewed and edited captions for accuracy and readability.
- Collaborated with team members to ensure timely delivery of projects.
- Transcribed phone calls for hard-of-hearing customers, enabling them to follow conversations through a reading touch screen.
Sales Associate/ Key Holder
Bath & Body Work
New York, NY
09.2017 - 06.2019
- Assisted customers in selecting and purchasing products to enhance their shopping experience.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Maintained store displays to ensure visual appeal and product visibility.
- Seasonal sales associate, main cashier ringer, promoted to part-time seller, experience in stock and shipment, promoted to seasonal lead, Executed visual merchandising plans to enhance store displays and attract customers, Organized store layout to create a more intuitive shopping experience.
Education
Bachelors & Masters Degree - criminal justice, psychology
Southern New Hampshire University
Manchester, NH08-2023
Associates Degree - Criminal justice
Hostos Community College
Bronx, NY12-2018
Skills
- Case management
- Community Outreach
- Customer service
- Staff supervision
- Computer skills
- Reading and writing skills
- Communication skills
Awards
- Attendance Always on time and rarely absent
- Progress Achievement Able to always show Progress in worth ethics
- National Honors Society
Languages
- English
- Spanish
Timeline
Case Manager
Care For The Homeless
02.2024 - Current
Property Manager
Public Storage
05.2023 - 01.2024
School Counselor
Cypress Hills Local Development Corporation
08.2021 - 05.2023
Captioning Agent/Team Manager
Caption Call
06.2019 - 04.2020
Sales Associate/ Key Holder
Bath & Body Work
09.2017 - 06.2019
Bachelors & Masters Degree - criminal justice, psychology
Southern New Hampshire University
Associates Degree - Criminal justice
Hostos Community College