Thalia Berlanga
Port Charlotte,FL
Summary
Dynamic Business Development Specialist with proven expertise at Norm Reeves Honda in lead generation and customer relationship management. Adept at producing insightful sales reports and negotiating effectively, I excel in engaging clients and understanding their needs. Bilingual in Spanish, I bridge communication gaps, enhancing customer satisfaction and driving sales success.
Overview
3
3
years of professional experience
Work History
Business Development Specialist
Norm Reeves Honda
Port Charlotte, FL
10.2022 - 04.2025
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Monitored and responded to internet sales leads from company website and third party sites.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Managed multiple tasks simultaneously while maintaining accuracy.
- Produced sales documents, finalized deals and filed records.
- Generated reports on sales activities as needed for management review.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Generated leads through direct mailings, cold calling, emailing lists.
Medical Interpreter
Kelley Services
Port Charlotte, FL
12.2021 - 10.2022
- Sat in on meetings to provide members with oral translations of conversations and information.
- Assisted in the translation of written documents such as consent forms, medical records, and patient instructions.
- Served as a liaison between doctors, nurses, medical personnel and family members who spoke different languages.
- Explained the purpose of medications, tests, procedures and treatments clearly so that non-English speaking patients could understand them.
- Provided simultaneous interpretation for medical appointments, surgeries and consultations.
- Maintained a professional demeanor when interacting with clients and colleagues.
Education
High School Diploma -
Dickinson High School
Dickinson, ND03-2019
Skills
- Sales strategy
- Lead generation
- Customer relationship management
- Market analysis
- Data reporting
- Negotiation techniques
- Fluent spanish speaker
- CRM management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- Business development top performer
References
References available upon request.
Timeline
Business Development Specialist
Norm Reeves Honda
10.2022 - 04.2025
Medical Interpreter
Kelley Services
12.2021 - 10.2022
High School Diploma -
Dickinson High School
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