Thalia Fernandez
Summary
Friendly Sales Associate specializing in customer service, communication, inventory management,and transaction handling. Fast learner and adapter to new circumstances and challenges. Works well under pressure and in fast-paced settings. Currently looking to explore new grounds and gain new skills, as well as experience.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Madewell
03.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Cashier/Customer Service
Walgreens
11.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier/Customer Service
Burlington Stores
10.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Coral Gables Senior High School Adult Education
Coral Gables, FL05.2023
Skills
- Bilingual
- Fast learner
- Customer service
- Cash handling
- Stocking
- POS
- Sales
- Time management
- Adaptable
- Teamwork
State
FL
Zip
33126
City
Miami
Age
19
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Associate
Madewell
03.2024 - Current
Cashier/Customer Service
Walgreens
11.2022 - 04.2023
Cashier/Customer Service
Burlington Stores
10.2021 - 03.2022
High School Diploma -
Coral Gables Senior High School Adult Education
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