Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies
Projects
Timeline
Generic

Thalia Gallardo

Toledo,OH

Summary

Dear Hiring Manager at Transtar Electric,


I am excited to apply for the office assistant position at your company. As someone who has always wanted to work as an assistant and make people's lives easier, I believe I would be a great fit for this role. I have a strong passion for organization and projects, which I believe are essential skills for an office assistant.


I am eager to contribute to the success of your team and learn from experienced professionals. Thank you for considering my application. I look forward to the opportunity to discuss how my skills can benefit Transtar Electric.


Sincerely, Thalia Inez

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Vapors CBD Dispensary
09.2022 - Current


  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers, staying engaged to build rapport and loyalty.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Delivery Driver

Amazon DCL 5
06.2023 - 10.2023
  • Loaded and unloaded various delivery vehicles with correct order and balancing, and properly secured items to prevent damage for deliveries.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against customer notes.
  • Fostered positive working relationships with regular customers.

Sales Associate/Assistant Manager

The Head Shed
10.2020 - 09.2022
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and a highly satisfied customer base through hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained decorative windows, shelves and cases.
  • Made many hiring recommendations to increase company's productivity and profitability with quality workers, that are still there!
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Warehouse Packer

Amazon Warehouse
09.2021 - 12.2021
  • Picked and packed order items into specific packages suited for product dimensions.
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Operated tape machines, scales and label printers to package items correctly.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Stocked and organized products in warehouse for easy accessibility and order fulfillment.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Dietary Aid

Wolf Creek Nursing Home
06.2018 - 07.2021
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Followed all food safety regulations while preparing meals for patients.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas, while keeping all kitchen areas clean, tidy and free of hazards.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card. Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Reported and documented resident changes in consumption or behaviors.
  • Developed bonds with regular residents by being polite and staying involved in the conversation.

Package Handler

FedEx
05.2019 - 08.2019
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Followed verbal and written instructions to properly move and ship products.
  • Loaded and packages onto trucks in organized and efficient ways.
  • Maintained clean, orderly work environment free of hazards.

Customer Service Representative

MaritzCX
01.2018 - 05.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Cook

Zeina’s Place
07.2017 - 12.2017
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared and served various food items in fast-paced bar environment.

Education

No Degree - Massage Therapy

Orion Institute
Perrysburg, OH
09.2020

High School Diploma -

Springfield High School
Holland, OH
06.2018

Skills

  • POS System Operations
  • Cash Handling Accuracy
  • Product Recommendations and Promoting
  • Acquire New Business
  • Multitasking and Organization Strengths
  • Perceptive and Adaptability
  • Excellent People Skills
  • Teamwork and Collaboration
  • Verbal and Written Communication

Accomplishments

I've had quite the diverse range of roles and experiences! I started off as a student manager for my high school basketball team, helping them stay organized and on top of their game. Later, I went on to work for The Head Shed for 2 years then got promoted to assistant manager. After 6 months I decided to leave to pursue my career in Massage Therapy. I was even the team captain in my first model group, Queen Team Models.

To top it all off, I currently assist in managing a roofing company, NuDai Enterprise LLC, maintaining organization in completing office tasks, showcasing my versatility and management skills.


During every winter, I would drive around providing blankets to the homeless and others to help keep warm. I've also volunteered with Mom's House, participating in golf tournaments to raise money for a great cause. Additionally, I’ve dedicated time to working with children, showing them the world and helping them pursue their own dreams and goals. I have even shadowed workers at a daycare to learn more about child development. I've also contributed to rebuilding the first house in the Old West End.

Certification

  • Certified Massage Therapist

Hobbies

I have a passion for creative art, of all kinds, specifically sculpting. I enjoy listening to music, when I'm. It busy making it. For me, cleaning is not only a chore, but also a favorite pastime activity. Additionally, I find solace in meditation. I am filled with a wonderful combination of artistic expression, mindfulness and cleanliness! I will continue to nurture my spirit and finding peace in my hobbies.!

Projects

Since graduating from John Casablanca's Model Co. in 2019, I joined this diverse music group called "The Collective Conscious" and became an important part of the team, helping with costumes, making beats, recording music videos, and even being the star in some! I stuck with them for a while, doing music videos and photoshoots every week. Then, in 2020, I moved on to join a model agency called “Queen Team Models”, led by the multi-talented coach Chioma A. As a QTM member, and team caplain, I got to be a part of fashion shows, music videos, and photoshoots. And also did a bunch of volunteer work, like helping out at Mom's House and preschools. I joined "Role Models In Motion," in 2021 where I focused more on volunteer and business work. They taught me how to make connections and be active in the community, turning myself into a business. Overall, I’ve rocked 7 fashion shows, over 20 music videos, at least 30 photoshoots, and participated in 10 different organized volunteer opportunities in the past 4 years.

Timeline

Delivery Driver

Amazon DCL 5
06.2023 - 10.2023

Sales Associate

Vapors CBD Dispensary
09.2022 - Current

Warehouse Packer

Amazon Warehouse
09.2021 - 12.2021

Sales Associate/Assistant Manager

The Head Shed
10.2020 - 09.2022

Package Handler

FedEx
05.2019 - 08.2019

Dietary Aid

Wolf Creek Nursing Home
06.2018 - 07.2021

Customer Service Representative

MaritzCX
01.2018 - 05.2019

Cook

Zeina’s Place
07.2017 - 12.2017

No Degree - Massage Therapy

Orion Institute

High School Diploma -

Springfield High School
  • Certified Massage Therapist
Thalia Gallardo