Thalia Garcia
Sugar Land
Summary
Dedicated college student passionate about human and animal health and wellness, eager to translate academic knowledge into practical applications. Effective communication and collaboration skills enhance team dynamics, contributing fresh perspectives and a robust work ethic. Proven ability to manage basic animal care needs, complemented by readiness to support diverse assignments and achieve organizational goals. Committed to fostering a positive impact within the healthcare field through dedicated service and continuous learning.
Overview
10
10
years of professional experience
Work History
Sales Associate
Edikted
Houston, TX
04.2026 - Current
- Cultivated strong customer relationships through personalized service and product knowledge.
- Assisted in inventory management, ensuring stock levels met demand and reduced discrepancies.
- Implemented upselling techniques that enhanced sales performance and improved customer satisfaction.
- Trained new team members on product features and effective selling strategies to promote consistency.
- Analyzed sales data to identify trends, informing strategic decisions for promotional events and merchandising.
- Streamlined checkout processes, enhancing efficiency and reducing customer wait times during peak hours.
- Developed visual merchandising displays that increased foot traffic and showcased new arrivals effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
BABYSITTER
Sugar Land, US
01.2016 - Current
- Engage children with educational games and books, fostering cognitive growth and creativity.
- Maintain a clean and organized play environment, ensuring safety and hygiene.
- Prepare nutritious meals and snacks, promoting healthy eating habits.
- Communicate effectively with parents about children's progress and needs.
- Support children emotionally, providing stability and comfort during distress.
- Assisted children with homework and projects, leading to noticeable improvements in their academic performance and confidence.
- Communicated effectively with parents about children's progress, ensuring a strong partnership in their development.
- Maintained a clean and organized play area, promoting hygiene and a welcoming atmosphere for children.
PET SITTER
Sugar Land, US
01.2016 - Current
- Ensures pets' well-being through scheduled exercise, grooming, and proper nutrition.
- Delivers medication and training to pets, enhancing their health and behavior.
- Maintains cleanliness in all pet areas, ensuring a hygienic environment.
- Communicates effectively with pet owners, providing daily updates and feedback.
- Nurtured a safe environment for pets, ensuring their emotional well-being while owners were away.
- Executed daily care routines for various animals, leading to noticeable improvements in their behavior and health.
- Engaged with pet owners through clear communication, fostering trust and satisfaction in services provided.
- Cultivated trusting relationships with pet owners, ensuring open communication and addressing concerns to enhance service satisfaction.
FULFILLMENT
Academy
Rosenberg, US
03.2025 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
PET PRO
Pet Suites
Richmond, TX, US
08.2024 - 03.2025
- Provide exceptional customer service by addressing pet-related inquiries promptly.
- Monitor and ensure animal well-being, identifying stress indicators and taking corrective actions.
- Maintain hygiene standards by cleaning and sanitizing equipment, ensuring a safe environment.
- Adhere to feeding schedules and dietary needs, promoting optimal pet health and satisfaction.
- Document and update accurate vaccination and care records, supporting comprehensive animal care.
- Provided compassionate care to animals, ensuring their comfort and reducing stress through attentive interaction and a nurturing environment.
- Streamlined feeding and care schedules, enhancing animal health and promoting noticeable improvements in overall well-being.
- Worked closely with team members to maintain high hygiene standards, resulting in a safer environment for pets and staff.
BARISTA/CUSTOMER SERVICE CASHIER
Cocos
Sugar Land, TX, US
03.2024 - 12.2024
- Customized drinks to enhance satisfaction, maintained cleanliness, trained staff, improved efficiency.
- Enhanced drink preparation speed by implementing a new workflow, significantly improving service efficiency during peak hours.
- Fostered a team-oriented environment by mentoring new baristas, ensuring consistent beverage quality and customer service excellence.
- Executed thorough inventory checks and identified customer trends, enabling optimized stock management and reducing waste.
- Engaged customers with personalized recommendations, creating a welcoming atmosphere and boosting overall satisfaction.
- Monitored customer feedback and adjusted beverage offerings accordingly, leading to noticeable improvements in repeat patronage.
- Enhanced customer experience by implementing personalized service strategies, resulting in noticeable increases in repeat visits and overall customer satisfaction.
- Streamlined order processing workflows, leading to significant reductions in processing time and enhancing overall customer satisfaction.
- Collaborated with team members to foster a positive work environment, boosting morale and encouraging innovative ideas.
- Analyzed inventory data to optimize stock levels, ensuring product availability.
- Maintained comprehensive records of order fulfillment, ensuring compliance with company standards and enhancing operational transparency.
- Enhanced order accuracy by implementing a double-check system, resulting in measurable improvements in customer satisfaction and reduced returns.
Education
SOME COLLEGE - Animal Science/Pre-Veterinary
Sam Houston State University
Huntsville, TX08-2025
HIGH SCHOOL DIPLOMA -
William B Travis High School
Richmond, TXMA CERTIFICATE - undefined
The College of Health Care Professions-Southwest Houston
Houston05-2026
Skills
- Daily Operations Oversight
- Errand Execution
- Incident Reports
- Child Safety Awareness
- Licensed Driver
- Certified in First Aid and CPR
- Animal behavior
- Patience and calmness
- Animal handling
- Communication
- Exercising and playing
- Kennel disinfection
- Animal enrichment
- Team Leadership
- Customer Relationship Management
- POS system operation
- Critical Thinking
- Conflict Resolution
- Adaptability
- Public Speaking
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Reliable and punctual
- Relationship building
- Cash handling
- Flexible schedule
- Stocking and receiving
- Conflict resolution
- Store opening and closing
Professional Development
Animal Science Certification, Completed certification in animal science, focusing on health and wellness.
Awards
- Girl Scouts Bronze Award, Awarded for outstanding achievements in community service and leadership.
- Girl Scouts Silver Award, Recognized for significant contributions to community projects and leadership.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Associate
Edikted
04.2026 - Current
FULFILLMENT
Academy
03.2025 - 09.2025
PET PRO
Pet Suites
08.2024 - 03.2025
BARISTA/CUSTOMER SERVICE CASHIER
Cocos
03.2024 - 12.2024
BABYSITTER
01.2016 - Current
PET SITTER
01.2016 - Current
MA CERTIFICATE - undefined
The College of Health Care Professions-Southwest Houston
SOME COLLEGE - Animal Science/Pre-Veterinary
Sam Houston State University
HIGH SCHOOL DIPLOMA -
William B Travis High School