Thalia Graves
Torrance ,US
Summary
Catering Manager
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. shift-level manager with 3 years of managerial experience. Strong strategic-planning and people-management skills. Accomplished Manager with experience in front-of-house and back-of-house operations. Results-focused management professional offering 5 years of progressive leadership experience. Operations management Change management Inventory control Staff development Staff training Supervision and training Calm under pressure Complex problem solving
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Goal-driven assistant store manager with several-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Panera Bread
Beverly Hills , California
03.2019 - Current
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Managed and monitored logistics, schedules, and timelines to facilitate proper flow of events.
- Managed the setup and breakdown of catering venues according to customer requirements.
- Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Performed periodic inspections of facilities before events took place to ensure they were suitable for guests' needs.
- Identified areas where improvements could be made within the catering business model.
- Oversaw financial details by managing receipts, billings and expenditures.
- Coordinated with vendors to secure necessary food items and other supplies in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Organized staff schedules to ensure adequate staffing levels during peak event times.
- Cultivated new business through word-of-mouth and online marketing.
- Ensured compliance with health department regulations regarding food safety, sanitation, and hygiene protocols.
- Reviewed contracts with clients to verify accuracy of services and pricing.
- Monitored employee performance to ensure quality service delivery at all times.
- Collaborated with designers to create space plans for weddings or corporate conferences and seminars.
- Coordinated assignments of cooking personnel to facilitate economical use of food and timely preparation.
- Drew up catering contracts to obtain customer signatures and prepare finalized bills.
- Implemented cost-saving measures without sacrificing quality of service.
- Communicated regularly with clients throughout the planning process to keep them informed on progress being made towards their desired outcome.
- Computer-savvy
- Team Leadership
- Bilingual Communication skills
- Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment.
- Adept in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction.
- Proven ability to identify and resolve service issues, streamline processes, and exceed organizational goals.
- Trained new employees on store policies, procedures and customer service standards.
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Shift Manager
Panera Bread
Redondo Beach, US
01.2018 - 03.2019
- Reviewed financial statements to meet targets during shift.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Identified needs of customers promptly and efficiently.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Cashier Team Lead
Panera Bread
Redondo Beach, California
02.2012 - 01.2018
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customer questions and provided store information.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Cashier
Vons Grocery Store
Torrance, California
01.2011 - 02.2012
- Counted and balanced cashier drawers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Issued receipts, refunds, credits or change due to customers.
Front Store Cashier And Floor Associate
CVS
Redondo Beach, US
10.2007 - 01.2011
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Quickly and efficiently processed payments and made accurate change.
- Mastered Point of Sale (POS) computer system for automated order taking.
- Carefully maintained sanitation, health and safety standards in all work areas.
- Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
- Assisted management with monthly inventory control and weekly stock ordering.
- Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Established and maintained positive and professional employee relationships.
- Addressed customer complaints and resolved conflicts.
- Analyzed financial data to create budget plans for upcoming months.
- Provided coaching and mentoring sessions to help employees reach their goals.
- Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently.
- Documented absences and tardiness of assigned team members.
- Reported equipment repair and employee training needs to managers.
- Tracked store inventories and replenished item levels by ordering new products.
- Promoted store specials and limited-time offers to customers.
- Set employee schedules and made staffing adjustments to get shifts covered.
- Tracked employee performance metrics and provided feedback for further development.
- Counted and balanced cashier drawers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned items and checked pricing on cash register for accuracy.
- Handled large amounts of cash with accuracy throughout shifts.
- Processed cash, check, and credit card transactions accurately and efficiently.
Education
High School Diploma -
West High School
Torrance, Los Angeles06-2009
Skills
- Payment Processing
- Verbal and Written Communication
- Opening and Closing Procedures
- Accurate Money Handling
- Customer Experience Management
- Delegating Work
- Labor and Food Cost Control
- Directing Team Members
- Job Assignments
- Reviewing Performance
- Recruiting and Hiring
- Schedule Management
- Policy Administration
- Inventory Control
- Guest Satisfaction
- POS Transactions
- High-Volume Environments
- Inventory management
- Financial management
- Customer service
- Staff scheduling
- Food safety compliance
- Team leadership
- Employee training
- Sales analysis
- Customer relationship management
- Problem solving
- Conflict resolution
- Store operations
- Goals and performance
- New hire training
- Customer experience
- Attention to detail
Timeline
Assistant Store Manager
Panera Bread
03.2019 - Current
Shift Manager
Panera Bread
01.2018 - 03.2019
Cashier Team Lead
Panera Bread
02.2012 - 01.2018
Cashier
Vons Grocery Store
01.2011 - 02.2012
Front Store Cashier And Floor Associate
CVS
10.2007 - 01.2011
High School Diploma -
West High School