THALIA JACKSON
LAS VEGAS,US
Summary
Luxury Travel & Lifestyles Specialist with over 9 years of experience in enhancing client experiences and managing membership benefits. Skilled in operations management, international travel, and team leadership, leveraging systems like Sabre and Apollo to drive client satisfaction. Committed to elevating service standards in the luxury travel industry through innovative solutions and collaborative efforts.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Corporate Travel Consultant
World Travel Inc.
2025 - Current
- Assisted corporate clients in creating customized travel itineraries to improve satisfaction and streamline processes. Utilized CRM software including Concur, Sabre, and internal systems to manage travel arrangements effectively.
- Oversaw travel budget management and expense reconciliation to ensure adherence to company policies.
- Negotiated with vendors to secure competitive rates for airfares, accommodations, and transportation services.
- Evaluated client feedback to enhance service offerings and elevate traveler experiences.
MEMBER SERVICE PROFESSIONAL
American Express
03.2022 - 11.2024
- Provide top-tier service to card members, enhancing satisfaction and loyalty.
- Act as a brand ambassador, promoting American Express values and services.
- Deliver tailored travel and lifestyle solutions, meeting diverse member needs.
- Resolve member inquiries efficiently, ensuring a seamless experience.
- Contribute to team goals through collaboration and proactive problem-solving.
LIFESTYLE CONCIERGE
Aspire Lifestyles
05.2019 - 04.2021
- Managed elite clients' lifestyle needs, enhancing satisfaction through tailored global services.
- Built strong partnerships, delivering exclusive experiences in travel, dining, and entertainment.
- Utilized extensive network to secure benefits, improving client engagement and loyalty.
- Resolved complex client requests efficiently, ensuring high-quality service delivery.
- Achieved measurable client satisfaction growth through personalized solutions.
ESCALATIONS AGENT
Expedia Group LLC
10.2018 - 05.2019
- Handled complex customer issues, ensuring confidentiality and team collaboration.
- Improved payment processing accuracy, enhancing service efficiency.
- Developed expertise in reconciliation systems, contributing to problem resolution.
- Supported global service delivery, maintaining up-to-date customer support skills.
- Facilitated measurable improvements in customer satisfaction as part of Tier 3 team.
INTERN-MAGIC KINGDOM
Walt Disney World
Orlando
02.2016 - 06.2016
- Guide guests through Magic Kingdom, ensuring safety and enhancing enjoyment.
- Resolve guest issues independently, boosting satisfaction.
- Create a welcoming environment, improving guest engagement.
- Communicate effectively to address guest inquiries.
Education
BA IN BUSINESS ADMINISTRATION - undefined
Campus.edu
Las Vegas, Nevada12.2025
HOSPITALITY MANAGEMENT - undefined
Bryant & Stratton College-Online
Milwaukee, WI01.2018
Skills
- Project Management
- Travel Services
- Notary
- Amadeus
- Sabre
- Customer Service
- Operations Management
- Team Leadership
- Microsoft Applications
- Oracle Systems
- Time Management
- Negotiation
Certification
Notary/Loan Signing Agent
Timeline
MEMBER SERVICE PROFESSIONAL
American Express
03.2022 - 11.2024
LIFESTYLE CONCIERGE
Aspire Lifestyles
05.2019 - 04.2021
ESCALATIONS AGENT
Expedia Group LLC
10.2018 - 05.2019
INTERN-MAGIC KINGDOM
Walt Disney World
02.2016 - 06.2016
BA IN BUSINESS ADMINISTRATION - undefined
Campus.edu
HOSPITALITY MANAGEMENT - undefined
Bryant & Stratton College-Online
Corporate Travel Consultant
World Travel Inc.
2025 - Current