Thalia-Liz Nkemtah
Delaware,Ohio
Summary
Dedicated and compassionate professional with over three years of experience in customer service, including roles in healthcare and food service. Demonstrated ability to multitask and thrive in fast-paced environments while providing exceptional service. Currently a Patient Care Assistant with a strong commitment to improving the lives of others. Seeking opportunities to leverage my skills in communication, problem-solving, and organization in a variety of roles.
Overview
4
4
years of professional experience
Work History
Patient Care Assistant (PCA)
Willow Brooke
Delaware, Ohio
06.2024 - Current
- Assist patients with daily activities, including bathing, dressing, and eating
- Monitor and record vital signs, such as blood pressure, temperature, pulse, and respiration rates
- Provide mobility assistance to help patients move safely
- Support medical procedures under the supervision of healthcare professionals
- Ensure patient comfort by addressing immediate needs and providing emotional support
- Maintain accurate records of patient care and any changes in condition
Crew Member
Wendy's
, OHIO
07.2022 - 06.2023
- Delivered exceptional customer service by taking orders, handling payments, and ensuring a positive dining experience.
- Prepared food items according to Wendy’s standards, including cooking, assembling, and packaging.
- Maintained cleanliness in the dining area, kitchen, and restrooms to meet hygiene standards.
- Stocked supplies to ensure all necessary items were readily available for service.
- Collaborated effectively with team members for smooth and efficient operations.
- Recognized as Employee of the Month for outstanding performance and customer service.
Crew Trainer
McDonald's
Delaware, OHIO
05.2020 - 07.2022
- Trained new employees on food preparation, customer service, and cleanliness procedures.
- Ensured that food was prepared to McDonald's standards and that customer service was exemplary.
- Led by example to motivate team members and enhance overall performance.
- Maintained safety and hygiene standards in the workplace.
- Handled customer inquiries and complaints efficiently.
- Monitored crew member performance and provided constructive feedback.
Education
High School Diploma -
Rutherford B. Hayes High School
Delaware, Ohio05-2023
Skills
- Customer Service
- Teamwork skills
- Communication
- Problem-solving
- Multitasking
- Time Management
- Management
- Home Health
- Organization
- Senior Care
Timeline
Patient Care Assistant (PCA)
Willow Brooke
06.2024 - Current
Crew Member
Wendy's
07.2022 - 06.2023
Crew Trainer
McDonald's
05.2020 - 07.2022
High School Diploma -
Rutherford B. Hayes High School