Thalia McCoy
Grand Rapids ,MI
Summary
Dedicated and results-driven professional with over 10 years of customer service experience and 5+ years of machine operation and warehouse expertise within the automotive and household parts sectors. Proven ability to complete tasks with precision and efficiency while maintaining high-quality standards. Strong commitment to teamwork, safety, and continuous improvement in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
Johnny's Markets
Grand Rapids, MI
05.2023 - Current
- Cleaning prepping customer service.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Doordash Driver
Door dash
Grand Rapids, MI
12.2022 - Current
- Drive safe deliver food safe and in a timely manner.
Machine Operator
UFP TECHNOLOGIES
Grand Rapids, MI
06.2022 - 05.2023
- Ran Hot wire, Hot presses, Cleanrooms fully in bunny suit attire.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
Housekeeping
Comfort Inn by Choice Hotels
Grand Rapids, MI
10.2021 - 06.2022
- Improved room turnover efficiency by coordinating housekeeping staff and delegating tasks appropriately.
- Increased efficiency in housekeeping tasks by implementing a well-organized cleaning schedule.
- Ensured efficient room turnover with timely completion of housekeeping duties for guest arrivals.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
- Performed light housekeeping duties, creating a clean and comfortable living environment for clients.
- Improved overall cleanliness by thoroughly performing housekeeping tasks in assigned areas.
Sandwich Artist
Subway
Grand Rapids, MI
03.2020 - 01.2021
- Prep, Clean, Make sandwiches up to standards of guests.
Machine Operator
UFP TECHNOLOGIES
Grand Rapids, MI
10.2017 - 10.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
Assembly Line Production Worker
Ventra
Grand Rapids
10.2019 - 11.2021
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Adhered to strict safety protocols, minimizing workplace accidents and injuries during the assembly process.
Assembly Line Operator
Steel Case
Grand Rapids, MI
04.2015 - 10.2017
- Trained new employees on assembly procedures, fostering a supportive work environment and promoting teamwork among staff.
- Displayed strong initiative by proactively seeking additional responsibilities and volunteering for overtime when required, demonstrating commitment to the company''s success.
- Conducted quality assurance inspections on finished components and identified issues.
- Collaborated with team members to identify process improvements, resulting in increased productivity and reduced waste.
Education
High school or equivalent - undefined
East Kentwood High School
Kentwood, MI05.2014
Skills
- Crew Member (8 years)
- Fast Food (8 years)
- Food Prep (8 years)
- Food Service (8 years)
- Customer Service (8 years)
- Cashiering (8 years)
- Stocking (1 year)
- Writing Skills (1 year)
- Cleaning and sanitation (4 years)
- Cash Handling (8 years)
- Food Safety (8 years)
- Machining
- Packaging
- Assembly
- Customer service
- Guest services
- Cash handling
- Sales
- Cash register
- Warehouse experience
- Box truck
- Load & unload
- Home care
- Driving
- Delivery Driver Experience
- Time management skills
Certification
- Driver's License
- October 2022 to October 2026
Timeline
Cashier
Johnny's Markets
05.2023 - Current
Doordash Driver
Door dash
12.2022 - Current
Machine Operator
UFP TECHNOLOGIES
06.2022 - 05.2023
Housekeeping
Comfort Inn by Choice Hotels
10.2021 - 06.2022
Sandwich Artist
Subway
03.2020 - 01.2021
Assembly Line Production Worker
Ventra
10.2019 - 11.2021
Machine Operator
UFP TECHNOLOGIES
10.2017 - 10.2019
Assembly Line Operator
Steel Case
04.2015 - 10.2017
High school or equivalent - undefined
East Kentwood High School