Thalia Moreno
Los Angeles,CA
Summary
Seasoned Assistant Manager with a proven track record at Brinkley Automotive, adept in conflict resolution and customer relationship management. Excelled in leading teams to enhance service efficiency and customer satisfaction. Skilled in multitasking and organization, consistently improving team performance and fostering strong customer loyalty through exceptional service.
Overview
6
6
years of professional experience
Work History
Lead Hostess
felix trattoria
Los Angeles, CA
2023.10 - Current
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Kept track of attendance records for all hostesses on duty.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Lead Hostess
The Butcher's Daughter
Los Angeles, CA
2023.07 - 2025.01
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Accepted payments from guests for dine-in and take-out foods.
Bar Server
Paloma
Los Angeles, CA
2023.11 - 2024.05
- Provided excellent customer service by taking orders and serving drinks quickly and efficiently.
- Greeted customers in a friendly and professional manner.
- Explained menu items, describing ingredients and cooking methods upon request.
Assistant Manager
Brinkley automotive
South Rockwood, MI
2019.06 - 2023.04
- Resolved customer inquiries and complaints efficiently within specified timelines.
- Performed routine evaluations to highlight development opportunities.
- Oversaw daily operations including shift scheduling and duty assignment.
- Mediated team disputes to ensure smooth collaboration.
Lead Hostess
PAO Detroit
Detroit, MI
2022.01 - 2022.06
- Coordinated efforts between kitchen staff and waiters to ensure efficient service times.
- Assigned patrons to suitable tables according to server rotation.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Enhanced guests' experiences by fulfilling special requests during visits.
Education
High School Diploma -
Jefferson High School
Monroe, MI2019-05
Skills
- Multitasking and organization
- Conflict resolution
- Succession planning
- Time management
- Customer relationship management (CRM)
- Team leadership
Timeline
Bar Server
Paloma
2023.11 - 2024.05
Lead Hostess
felix trattoria
2023.10 - Current
Lead Hostess
The Butcher's Daughter
2023.07 - 2025.01
Lead Hostess
PAO Detroit
2022.01 - 2022.06
Assistant Manager
Brinkley automotive
2019.06 - 2023.04
High School Diploma -
Jefferson High School