Thalia Newman
Denver ,CO
Summary
Experienced and reliable professional with a strong background in customer service. Committed to continuously expanding skills and pursuing growth opportunities. Recognized for dependability and dedication to delivering exceptional service. Passionate about providing positive customer experiences and contributing to team success.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Manager
Taco John's
Fort Collins, CO
- Current
- Customer service, dishes, drive, food prep, certified manager
Receptionist
East Metro Animal Emergency Clinic
Covington, GA
- Current
Customer Service Representative
VCA Hospitals
Denver, CO
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Delivery Driver
Amazon
Englewood, CO
09.2024 - 12.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
Manager
Qdoba
Fort Collins, CO
04.2020 - 05.2021
- Dishes, line cook, cook, customer service, catering specialist
Security Officer
Allied Universal
Fort Collins, CO
08.2020 - 01.2021
Receptionist
SmartStyle
Fort Collins, CO
09.2020 - 12.2020
- Answered phones , put inventory away,swept ,practiced on manican untill I passed test
Cashier
Walmart
Fort Collins, CO
10.2015 - 05.2016
- Customer service, cash register
Crew Member
Taco John's
Mitchell, SD
03.2011 - 10.2015
- Dishes, closing, lobby
Crew Member
Taco Bueno
Bartlesville, OK
01.2013 - 02.2014
- Dishes, food prep, drive thru
Sales Associate
rue21
Mitchell, SD
10.2012 - 01.2013
- Stalking, sales associate
Maid/Housekeeping Cleaner
Comfort Inn by Choice Hotels
Mitchell, SD
10.2012 - 12.2012
- Cleaning rooms
Education
Vet assistant - Colorado
Pima medical institute
Associate - cosmetology
IBMC
04.2020
Mitchell High School -
Mitchell, SD05.2015
Skills
- Customer Service
- Management
- Inventory
- Operations
- Training
- Retail sales
- Inventory Control
- Food Safety
- Food Service
- Food Preparation
- Restaurant Management
- Kitchen Experience
- Catering
- Hair Styling
- Nail Care
- Animal care
- Animal restraint
- X-ray
Certification
- Food Safety Manager, 10/01/17, 09/30/22, Taco Johns International, Inc
- Licensed Cosmetologist, ServSafe
- Veterinary Assistant
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Delivery Driver
Amazon
09.2024 - 12.2024
Customer Service Representative
VCA Hospitals
05.2024 - Current
Receptionist
SmartStyle
09.2020 - 12.2020
Security Officer
Allied Universal
08.2020 - 01.2021
Manager
Qdoba
04.2020 - 05.2021
Cashier
Walmart
10.2015 - 05.2016
Crew Member
Taco Bueno
01.2013 - 02.2014
Sales Associate
rue21
10.2012 - 01.2013
Maid/Housekeeping Cleaner
Comfort Inn by Choice Hotels
10.2012 - 12.2012
Crew Member
Taco John's
03.2011 - 10.2015
Vet assistant - Colorado
Pima medical institute
Associate - cosmetology
IBMC
Mitchell High School -
Manager
Taco John's
- Current
Receptionist
East Metro Animal Emergency Clinic
- Current