Summary
Work History
Education
Skills
Timeline
Generic

Thalia Serenil

Lubbock

Summary

Dynamic Customer Service Representative with experience at AT&T Call Center, skilled in conflict resolution and active listening. Successfully enhanced customer loyalty through empathetic complaint resolution and contributed to improved service strategies. Proficient in customer service software and data entry, fostering team collaboration in high-pressure environments.

Work History

Customer Service Representative

VXI Global Solutions
07.2022 - 2025
  • Participated in training sessions to enhance skills in conflict resolution and customer engagement techniques.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Representative

AT&T Call Center
03.2020 - 2022
  • Learned to navigate customer service software, ensuring effective communication and documentation of interactions.
  • Supported team members by managing routine tasks and maintaining a positive work environment.
  • Adapted quickly to new processes and tools, enhancing overall service delivery to customers.
  • Engaged with customers to gather feedback, contributing to improved service strategies and practices.
  • Developed familiarity with product offerings, enabling informed assistance for customer questions and needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.

Education

High School Diploma -

Estacado
Lubbock, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Team Collaboration
  • Remote & Call Center Support
  • Call center experience

Timeline

Customer Service Representative

VXI Global Solutions
07.2022 - 2025

Customer Service Representative

AT&T Call Center
03.2020 - 2022

High School Diploma -

Estacado

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