Thalia Tapia
Salem ,MA
Summary
Accomplished Patient Services Coordinator with a proven track record at Lynn Community Health Center, excelling in customer service and insurance verification. Demonstrated ability to enhance patient satisfaction and streamline registration processes. Known for strong organizational skills and a commitment to HIPAA compliance, significantly improving office efficiency and patient care quality.
Overview
15
15
years of professional experience
Work History
Waitress Trainee
Franks
Brockton, MA
04.2018 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
Patient Services Coordinator
Lynn Community Health Center
Lynn, MA
06.2016 - 09.2019
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Answered over Number telephone calls per Time Frame to handle rescheduled, missed and reassigned visit requests.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Collected time of service payments and issued receipts.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Verified patient's insurance eligibility and benefits coverage.
- Communicated with primary care offices and insurance companies to obtain authorization.
Receptionist
Lynn Community Health Center
Lynn, MA
09.2013 - 05.2016
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Call Center Representative
OnBrand24
Beverly, MA
01.2010 - 08.2013
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Responded to customer calls and emails to answer questions about products and services.
- Implemented and developed customer service training processes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Currently Enrolled - Dental Hygiene
North Shore Community College
Danvers, MAHighschool Diploma - GED
Lynn English High School
Lynn, MA05.2017
Skills
- Insurance Verification
- Appointment Scheduling
- Patient Registration
- Patient confidentiality
- Patient check-in
- Strong Organization
- Customer Service
- Registration management
- Quality Assurance
- Registration and Admissions
- Problem-Solving
- HIPAA Compliance
Timeline
Waitress Trainee
Franks
04.2018 - Current
Patient Services Coordinator
Lynn Community Health Center
06.2016 - 09.2019
Receptionist
Lynn Community Health Center
09.2013 - 05.2016
Call Center Representative
OnBrand24
01.2010 - 08.2013
Currently Enrolled - Dental Hygiene
North Shore Community College
Highschool Diploma - GED
Lynn English High School