Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thalia Thomas

Charleston,SC

Summary

Dedicated office support specialist with extensive experience in administrative functions and office management, recognized for reliability and adaptability in dynamic work environments. Proven organizational skills and a collaborative mindset contribute to seamless team operations and successful goal achievement. Committed to enhancing productivity through effective communication and proactive problem-solving. Strong track record of supporting diverse teams while maintaining a focus on efficiency and excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Administrative Assistant

College of Charleston
02.2024 - Current
  • Coordinated scheduling and logistics for faculty meetings and departmental events.
  • Tracked students and meetings through Microsoft excel, word, powerpoint
  • Managed correspondence and communication with students, faculty, and external stakeholders.
  • Developed training materials for new administrative staff to ensure consistent onboarding practices.
  • Implemented electronic filing system to improve document retrieval and organization across departments.
  • Assisted in budget tracking and expense reporting to maintain financial accuracy within the office.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed daily administrative tasks to ensure efficient office operations.

Medical Receptionist

Roper St Francis Healthcare
07.2018 - 01.2024
  • Managed multiline phone system, greeting patients and scheduling appointments
  • Verified patient insurance and collected payments at checkin
  • Entered patient demographics and medical records into electronic health records (EHR) system
  • Coordinated patient referrals with other medical professionals and departments
  • Assisted with medical billing and coding processes
  • Provided excellent customer service to patients, families, visitors, and other medical professionals
  • Supervised and trained new hires
  • Coordinated office and medical supply deliveries
  • Answered phone calls and messages for 9-physician primary care medical facility, scheduling appointments, and handling patient inquiries.

Patient Service Representative

ATI Physical Therapy
11.2016 - 09.2018
  • Provided timely and accurate customer service to patients in a fastpaced medical office
  • Demonstrated excellent communication skills in greeting patients, scheduling appointments, and responding to inquiries
  • Entered patient data accurately in electronic health records and other software programs
  • Processed payments and managed billing accounts
  • Assisted with insurance verification and authorization processes
  • Collaborated with clinical staff to ensure patient needs were met effectively

Office Administration

East Cooper Psychiatric Solutions
04.2016 - 11.2016
  • Input medical codes for billing
  • Update patient charts ensuring insurance and demographics are correct
  • Scheduled office meetings

Education

Bachelor - Business

College of Charleston
Charleston, SC

Skills

  • Customer Service 10 years
  • Proficient in Microsoft Excel, Word, and PowerPoint

Certification

  • Electronic Medical billing and coding April 2016
  • Southeastern Institute
  • 900 hour Accredited Electronic Medical Billing and Coding Program
  • Curriculum Included: Medical Billing and Coding, Medical Terminology and Anatomy, HIPAA Compliance
  • ICD-9 and 10, CPT, and HCPCS
  • CPR Certified through American Heart Association

Timeline

Administrative Assistant

College of Charleston
02.2024 - Current

Medical Receptionist

Roper St Francis Healthcare
07.2018 - 01.2024

Patient Service Representative

ATI Physical Therapy
11.2016 - 09.2018

Office Administration

East Cooper Psychiatric Solutions
04.2016 - 11.2016

Bachelor - Business

College of Charleston

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