Summary

Overview

Work History

Education

Skills

Websites

Languages

Timeline

Thalia Vazquez

Summary

Customer-focused professional with 10+ years of experience in management, billing, and client relations across healthcare, retail, and hospitality. Skilled in conflict resolution, process improvement, and account management with a proven ability to streamline operations, build strong customer relationships, and lead teams effectively.

Overview

years of professional experience

Work History

Marketing Supervisor

Hollywood Casino

Joliet, IL

05.2025 - Current

Lead marketing team operations, overseeing campaign planning, execution, and performance tracking.
Develop and implement digital and traditional marketing strategies to increase brand visibility and customer engagement.
Manage content creation, social media channels, and promotional events to support business growth.
Collaborate with cross-functional teams (sales, product, and customer service) to align marketing efforts with organizational goals.
Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
Boosted brand awareness by developing and implementing strategic marketing campaigns.
Contributed to overall business growth by consistently meeting or exceeding established revenue targets through successful marketing initiatives.
Organized promotional items for customers and events.
Organized promotional events such as product demonstrations or sponsorships, increasing brand recognition within target markets.
Established relationships with vendors to enhance service delivery and support marketing objectives.
Coordinated events and promotions to drive customer acquisition and retention.
Trained and mentored junior staff in marketing best practices and tools.
Collaborated with cross-functional teams to ensure alignment on promotional campaigns.

Billing Coordinator

Athletico

02.2020 - 08.2024

Managed patient accounts and insurance claims, reducing overdue balances through improved follow-up processes.
Processed insurance remittance, appeals, and denials with a focus on accuracy and timeliness.
Collaborated cross-functionally to support administrative tasks, contributing to smoother clinic operations.
Processed patient billing inquiries, ensuring accuracy and timely resolution.
Coordinated insurance claims submissions, verifying necessary documentation for compliance.
Collaborated with clinical staff to resolve billing-related issues, fostering cross-departmental communication.
Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
Researched and resolved billing discrepancies to enable accurate billing.

Barista

Starbucks

10.2020 - 01.2022

Delivered friendly customer service while accurately preparing food and beverages.
Handled cash and credit card transactions with accuracy.
Maintained a clean, safe, and organized work environment.
Assisted in training new baristas on beverage preparation techniques and customer engagement.
Collaborated with team members to meet daily sales goals and promotional initiatives.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Supervisor

Boston Market

08.2010 - 08.2020

Oversaw daily operations of a high-volume restaurant, driving guest satisfaction and exceeding sales targets.
Recruited, trained, and managed a team of employees, fostering a positive and high-performing environment.
Ensured compliance with food safety standards and company policies.
Coordinated staff schedules to maintain optimal coverage during peak hours.
Resolved customer complaints promptly to improve satisfaction and foster repeat business.
Monitored compliance with health and safety regulations to maintain a safe work environment.
Evaluated staff performance and provided coaching to address inefficiencies.
Educated staff on organizational mission and goals to help employees achieve success.

Pharmacy Technician

Walmart Pharmacy

01.2018 - 01.2019

Assisted pharmacists with prescription processing and customer inquiries in compliance with state and federal laws.
Prioritized tasks to maintain pharmacy efficiency.
Ensured clean and organized pharmacy environment.
Maintained inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
Operated pharmacy software to manage prescriptions and patient information securely.
Stocked, labeled, and inventoried medication to keep accurate records.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Front Desk Associate

Massage Envy

01.2017 - 01.2018

Served as primary point of contact for members, managing check-ins, scheduling, and payments.
Handled calls, emails, and customer inquiries to ensure high-quality service.
Generated statistical and financial reports to support operations.
Scheduled appointments using scheduling software, optimizing daily bookings for efficiency.
Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.