Thalie Sigaraille
Delray Beach,FL
Summary
Enthusiastic business professional successful in prioritizing and multitasking to meet customized demand in high-volume environments. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel at a financial institution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Universal Banker
First Horizon Bank
10.2022 - Current
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Cultivated strong customer relationships by providing tailored advice and services.
- Activated new accounts, reconciled customer accounts and balanced daily transactions.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Driver
Uber
09.2021 - 12.2023
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
Customer Service Specialist
JetRide
06.2020 - 06.2021
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Provided customers with detailed information on company products, services and materials.
- Provided primary customer support to internal and external customers in fast-paced environment.
Cashier
Publix Super Markets
06.2020 - 01.2021
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped over 100 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Server
J. Alexander's Restaurant
01.2019 - 11.2019
- Implemented effective time management skills to meet the demands of the restaurant.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Server
Maggiano's Restaurant
04.2018 - 01.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Bartender
Olive Garden
10.2013 - 11.2017
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Copy and Print Specialist
Staples
12.2013 - 12.2014
- Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
- Created customized options and solutions to meet customer unique copy and printing needs.
- Completed complex customer orders accurately and within quoted timeframe.
Education
Bachelor Of Arts - International Business
Florida Atlantic University
Boca Raton, FL05.2023
Associate - Business Administration
Palm Beach State College
Lake Worth, FL2017
Skills
- Verbal and Written communication
- Logistics
- Billing
- Time management
- Salesforce/Stripe/Google Sheets
- MS Software
- Relationship building and management
- Customer Service
- Critical Thinking
- Banking
Certification
- Certified Microsoft Office Specialist 2023
- Business and Commercial Lending, First Horizon Bank
Timeline
Senior Universal Banker
First Horizon Bank
10.2022 - Current
Driver
Uber
09.2021 - 12.2023
Customer Service Specialist
JetRide
06.2020 - 06.2021
Cashier
Publix Super Markets
06.2020 - 01.2021
Server
J. Alexander's Restaurant
01.2019 - 11.2019
Server
Maggiano's Restaurant
04.2018 - 01.2019
Copy and Print Specialist
Staples
12.2013 - 12.2014
Bartender
Olive Garden
10.2013 - 11.2017
- Certified Microsoft Office Specialist 2023
- Business and Commercial Lending, First Horizon Bank
Bachelor Of Arts - International Business
Florida Atlantic University
Associate - Business Administration
Palm Beach State College
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