Thalise Vieux

• Packed, sealed or affixed postage to prepare materials for shipping.
• Mail tracked.
• Sendpro system
• Quality Check
• Temporary assignment

• Processed and responded to external requests for medical records following established protocols.
• Scanned incoming documentation.
• EMR Systems; eClinicals, Carecloud,NextGen ect.
• Consolidated diverse medical records.
• Scantech
• Salesforce
• Rescheduling

Assist existing members in utilizing Medicare/Medicaid Advantage benefits cards.

• Replace cards
• Explain benefits coverage
• Notate each account
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Provided exceptional customer service to ensure customer satisfaction.

• Handling/Creating vendor and client quotes
• Creating PO
• Collection
• Efficiently managed work orders, ensuring timely dispatch and completion, boosting client satisfaction
• Oversaw weekend team operations, improving workflow and material procurement for work orders
• Revolutionized vendor recruitment process, enhancing service quality and response time to client needs
• Utilized systems (Service Channel, FmPilot, Fexa) for work order management, increasing operational efficiency
• Led a team of 4-8, fostering a cooperative environment to meet and exceed work order demands
• Managed detailed work orders, ensuring accurate completion and timely dispatch
• Streamlined client-vendor communication, enhancing project clarity and efficiency

• Efficiently screened and interviewed candidates, ensuring smooth onboarding and payroll processes
• Focused on meticulous collection of onboarding documents and rigorous background checks
• Teamed up with employers to identify ideal candidates, enhancing recruitment quality
• Implemented new interviewing techniques to better assess candidate potential and fit
• Provided ongoing support to candidates through the hiring process, ensuring a positive experience
• Revolutionized recruiting processes, ensuring high-quality candidate placement
• Enhanced employer satisfaction by matching them with ideal candidates through strategic interviews
• Guided candidates with care, ensuring a seamless transition into their new roles

• Efficiently managed patient scheduling, ensuring timely appointments and smooth operations
• Accurately gathered insurance info and copays, prepared pre-op authorizations, enhancing patient experience
• Streamlined front desk operations, reducing patient wait times through effective check-in/out processes
• Implemented a new chart creation system, improving data entry accuracy and accessibility for healthcare staff
• Assisted in front desk reception, providing empathetic patient support and ensuring a welcoming environment
• Elevated patient satisfaction by refining scheduling and front desk interactions
• Ensured precision in insurance verifications and copay collections to streamline patient intake

• Data Entry into the State of Florida Database for vaccinations
• Managed COVID-19 project tasks, streamlined data entry, and boosted database accuracy for Florida
• Oversaw accurate appointment scheduling and record-keeping, enhancing project efficiency
• Implemented advanced Excel strategies for robust data management and operational support
• Analyzed and uploaded critical vaccination data, supporting state-wide health initiatives
• Thrived in fast-paced environment, eagerly contributing to vital public health efforts

• Managed patient charts with utmost accuracy, ensuring confidentiality and up-to-date records
• Streamlined patient care coordination by effective dispatching of nurses, improving response times
• Implemented use of WellSky for real-time staff scheduling, enhancing operational efficiency
• Facilitated seamless communication between patients, families, and healthcare teams, fostering a supportive environment
• Efficiently handled data entry tasks, contributing to the maintenance of comprehensive and accurate patient records

• Efficiently managed guest check-ins/outs, ensuring a smooth process and high satisfaction
• Streamlined check-in/out process, enhancing guest satisfaction and operational efficiency
• Oversaw room cleanliness, ensuring standards met; improved guest experience
• Implemented new reservation reconciliation method, reducing monthly closeout times
• Assisted guests with reservations, providing personalized service and fostering loyalty
• Introduced efficient reservation reconciliation, cutting closeout times
• Spearheaded property upkeep, lifting guest satisfaction by 10%