Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thalya Apezteguia

Miami

Summary


Experienced with effective communication and active listening in customer interactions. Utilizes problem-solving techniques to address and resolve client concerns efficiently. Track record of maintaining high levels of customer satisfaction through empathy and patience.

Overview

3
3
years of professional experience

Work History

Manager

Cricket Wireless
08.2022 - 07.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Marketing Manager

Servpro
01.2022 - 06.2022
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Distributed advertising and marketing in commercial and residential properties
  • Traveled from store to store 90% of time to promote products and services. Doing marketing reports weekly, by collecting and summarizing sales data. Developed campaigns and specific marketing strategies for clients.

Receptionist

Acevedo Medical Group
07.2021 - 01.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Education

High School Diploma -

Hialeah Miami Lakes
Miami, FL

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Manager

Cricket Wireless
08.2022 - 07.2024

Marketing Manager

Servpro
01.2022 - 06.2022

Receptionist

Acevedo Medical Group
07.2021 - 01.2022

High School Diploma -

Hialeah Miami Lakes

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Thalya Apezteguia