Thalya Apezteguia
Miami
Summary
Experienced with effective communication and active listening in customer interactions. Utilizes problem-solving techniques to address and resolve client concerns efficiently. Track record of maintaining high levels of customer satisfaction through empathy and patience.
Overview
3
3
years of professional experience
Work History
Manager
Cricket Wireless
Miami, FL
08.2022 - 07.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Marketing Manager
Servpro
Miami, FL
01.2022 - 06.2022
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Distributed advertising and marketing in commercial and residential properties
- Traveled from store to store 90% of time to promote products and services. Doing marketing reports weekly, by collecting and summarizing sales data. Developed campaigns and specific marketing strategies for clients.
Receptionist
Acevedo Medical Group
Miami, FL
07.2021 - 01.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
High School Diploma -
Hialeah Miami Lakes
Miami, FLSkills
- Customer service
- Team leadership
- Time management
- Decision-making
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Manager
Cricket Wireless
08.2022 - 07.2024
Marketing Manager
Servpro
01.2022 - 06.2022
Receptionist
Acevedo Medical Group
07.2021 - 01.2022
High School Diploma -
Hialeah Miami Lakes