Thamesis Nicole Silverio
Centerville,OH
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Cincinnati Insurance Companies
06.2022 - 07.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Retail Sales Associate
Spectrum
01.2021 - 03.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
High School Diploma -
Lakota West High School
West Chester, OH05.2020
Skills
- Recruiting Experience
- Assigning Tasks
- Product Knowledge
- Excellent Written and Verbal
Communication - Stocking and Receiving
- Answering Customer Questions
- Merchandise Rentals
- Sales Expertise
- Leadership
- Account Assistance
- Maintaining Clean Work Areas
- Team Cooperation
- Customer Assistance
- Issue Refunds
Timeline
Call Center Representative
Cincinnati Insurance Companies
06.2022 - 07.2023
Retail Sales Associate
Spectrum
01.2021 - 03.2022
High School Diploma -
Lakota West High School
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