Thamires Silva
Rockland,MA
Summary
-Able to communicate in different languages and help individuals with low understanding in English.
-Dynamic hospitality professional with experience at McDonald's, excelling in customer service and complaint resolution.
- Proven ability to enhance guest satisfaction through attentive service and effective problem-solving. Skilled in cash handling and team collaboration, consistently fostering a positive work environment while maintaining high cleanliness standards. Adaptable and detail-oriented, committed to delivering exceptional dining experiences.
-Experienced with delivering exceptional customer service in fast-paced dining environment. Utilizes strong communication skills and attention to detail to enhance guest satisfaction. Knowledge of efficient multitasking and teamwork to ensure smooth operations.
-Professional with strong focus on hospitality and customer service, prepared for this role. Experienced in delivering exceptional dining experiences while maintaining high standards. Adept at working collaboratively, flexible with changing needs, and reliable in fast-paced environments. Skilled in communication, multitasking, and problem-solving, with positive and approachable demeanor.
-Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
-Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
-Hospitality professional with proven track record in delivering high-quality service and fostering positive dining atmosphere. Known for reliability and strong focus on team collaboration to achieve outstanding results. Adept at handling dynamic environments and committed to meeting customer needs with exceptional service and efficiency. Diligent [Desired Position] with strong foundation in providing excellent customer service and maintaining positive dining experience. Successfully supported team efforts in fast-paced environment, showcasing reliability and adaptability. Demonstrated proficiency in effective communication and multitasking to ensure seamless operations.
Overview
9
9
years of professional experience
Work History
Waitress Trainee
Mia Regazza
Abington, MA
11.2018 - Current
- Assisted in setting up dining areas, ensuring cleanliness and proper arrangement of tables.
- Delivered food and beverages to customers promptly, enhancing overall dining experience.
- Collaborated with kitchen staff to confirm order accuracy and timely service delivery.
- Maintained knowledge of menu items to provide recommendations and answer customer inquiries.
- Processed customer payments efficiently, handling cash and electronic transactions accurately.
- Supported management in training new staff on restaurant policies and service standards.
- Contributed to inventory management by restocking supplies and reporting shortages as needed.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
Babysitter
Juliana Paula
Rockland, MA
02.2017 - 09.2020
- Supervised children's activities, ensuring safety and engagement throughout playtime.
- Prepared nutritious meals and snacks, accommodating dietary restrictions and preferences.
- Maintained clean and organized play areas, promoting a healthy environment for children.
- Developed creative educational activities to enhance children's learning and development.
Junior Manager
McDonald's
Norwell, MA
02.2017 - 02.2019
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained new team members on procedures and customer service expectations.
- Streamlined inventory management processes to minimize waste and optimize stock levels.
- Monitored employee performance, providing feedback to improve service efficiency.
- Coordinated scheduling to meet peak demand periods while maintaining staff morale.
- Resolved customer complaints effectively, fostering loyalty and satisfaction.
- Reported project results to senior project manager.
- Optimized inventory control processes, minimizing stock discrepancies and maximizing cost savings.
- Established efficient workflows within the team by utilizing task delegation techniques based on individual strengths and skills.
- Resolved customer complaints swiftly and professionally, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Rockland Senior High School
Rockland, MA07.2020
Skills
Cleanliness
Table setting
Order taking
Handling complaints
Cash handling
Memory retention
Point of sale operation
Allergy awareness
Reservation management
Customer service
Problem-solving
Time management
Attention to detail
Team collaboration
Conflict resolution
Guest relations
Complaint resolution
Strong work ethic
Exceptional customer service
Professional appearance
Hospitality service expertise
Multitasking proficiency
Team player mentality
Adaptable to change
Detail-oriented
Telephone reception
Foreign language skills
Task prioritization
Hospitality and accommodation
Languages
Portuguese
Native or Bilingual
Timeline
Waitress Trainee
Mia Regazza
11.2018 - Current
Babysitter
Juliana Paula
02.2017 - 09.2020
Junior Manager
McDonald's
02.2017 - 02.2019
High School Diploma -
Rockland Senior High School