Summary
Overview
Work History
Education
Skills
Education
Timeline
Generic

Thamoni Stevens

Philadelphia,PA

Summary

Customer service and administrative professional with 6+ years of experience in fast-paced environments. Known for delivering exceptional support, resolving inquiries efficiently, and maintaining detailed documentation. Confident communicator with strong organizational skills, tech-savvy, and passionate about helping people through effective problem-solving.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Comcast Technology Center
Philadelphia, PA
02.2024 - 05.2025
  • Managed 50+ customer calls a day, averaging 25 to 50 email responses, and providing front-facing appointments.
  • Maintained daily calendars, set appointments with clients, and planned daily office events.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Provided administrative support to various departments, assisting with document preparation and data entry.

Remote Customer Support Specialist

Alight Solutions
Philadelphia, PA
03.2021 - 07.2022
  • Handled 60–70+ daily inbound calls, resolving HR and financial inquiries (benefits, 401(k), payroll, leave, retirement) with a 95% first-call resolution.
  • Processed transactions (enrollments, tax/direct deposit updates, 401(k), retirement) with 99% accuracy.
  • Maintained employee records and worked with third-party vendors to resolve escalated issues.

Customer Retention Specialist

Nutrisystem
Philadelphia, PA
01.2022 - 04.2022
  • Handled 50–60 inbound inquiries daily via phone, live chat, and email, addressing customer questions, concerns, and program-related issues with professionalism and empathy.
  • Delivered prompt, courteous support through email and chat, ensuring a positive customer experience.
  • Provided basic technical assistance for online services, guiding users through troubleshooting steps.

Education

In Progress - Medical Assistant

Propel America
Philadelphia, PA
08-2025

High School Diploma -

Charter High School For Architecture And Design
Philadelphia, PA
06-2019

Skills

  • Microsoft Office Suite
  • Availity, Athenahealth, NaviNet
  • Co-payments and Insurance Verification
  • Client Relationship Management
  • Document Preparation and Data Entry
  • Conflict and Complaint Resolution
  • Excellent Verbal and Written Communication
  • Multimedia Communication

Education

other,other

Timeline

Front Desk Receptionist

Comcast Technology Center
02.2024 - 05.2025

Customer Retention Specialist

Nutrisystem
01.2022 - 04.2022

Remote Customer Support Specialist

Alight Solutions
03.2021 - 07.2022

In Progress - Medical Assistant

Propel America

High School Diploma -

Charter High School For Architecture And Design
Thamoni Stevens