Thanatchaporn Silapakul
Lake Worth,FL
Summary
Experienced hospitality professional with 8 years of expertise in diverse roles, including serving as a Supervisor, F&B Manager in a 4-star hotel, and as a Server in Thai and Japanese restaurants. Adept at leading teams, optimizing operations, and ensuring exceptional guest satisfaction across various dining environments with extensive hospitality experience and proven history of cultivating top-level service.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Lemongrass Asian Bistro
Boynton Beach , FL
04.2024 - Current
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Maintained detailed records of sales transactions and daily shift reports.
Server Supervisor
lucky cat street eatery
Fort Lauderdale , FL
01.2022 - 04.2024
- Monitored dining room activities to ensure customer satisfaction.
- Trained new servers on proper food handling techniques.
- Assisted in resolving customer complaints promptly and professionally.
- Ordered supplies necessary for efficient operation of the restaurant.
- Managed cash register transactions accurately and efficiently.
Food and Beverage Manager
Santhiya Tree Koh Chang Resort
Koh Chang , Thailand
08.2020 - 10.2021
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
Server
Sake Sushi
Hollywood , FL
12.2017 - 04.2020
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
MBA - Hospitality Administration And Management
Lynn University
Boca Raton, FL06-2017
BBA - Economics
Kasetsart University
Bangkok Thailand05-2012
Skills
- Restaurant Operations
- Server Scheduling
- Team Training
- Customer Service
- Worker Training
- Inventory Control
Languages
English
Full Professional
Thai
Native/ Bilingual
Timeline
Restaurant Manager
Lemongrass Asian Bistro
04.2024 - Current
Server Supervisor
lucky cat street eatery
01.2022 - 04.2024
Food and Beverage Manager
Santhiya Tree Koh Chang Resort
08.2020 - 10.2021
Server
Sake Sushi
12.2017 - 04.2020
MBA - Hospitality Administration And Management
Lynn University
BBA - Economics
Kasetsart University
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