Summary
Overview
Work History
Education
Skills
Languages
Timeline
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THANATCHPHONG PONGSIRIVORAKUL

Brooklyn,NY

Summary

Enthusiastic. Dedicated Customer Service professional with knowledge of service 14+ years of work experience delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Restaurant Manager

Thai Mama
04.2024 - Current
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Restaurant Manager

Thailand Restaurant
05.2023 - 04.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.


Restaurant Manager

Ricky's Thai Restaurant
10.2015 - 04.2023
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.

Education

Bachelor of BA - Tourism And Hospitality Management, Major Aviation Business

Rangsit University
Thailand
10.2008

Skills

  • Passionate about building strong customer relationships driving brand loyalty, and increasing customer engagement
  • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues customer satisfaction
  • Strategic-relationship and partnership-building skills
  • Able to think quickly and respond effectively to challenging situations
  • A team work player willing to help out wherever needed
  • Collaborative & Interpersonal Skills
  • Customer Service orientation
  • Food Safety & Personal Hygiene

Languages

Thai
Native or Bilingual
English
Native or Bilingual

Timeline

Restaurant Manager

Thai Mama
04.2024 - Current

Restaurant Manager

Thailand Restaurant
05.2023 - 04.2024

Restaurant Manager

Ricky's Thai Restaurant
10.2015 - 04.2023

Bachelor of BA - Tourism And Hospitality Management, Major Aviation Business

Rangsit University

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