Tynesha Brown
Durham,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Transit Operator
City & County of San Francisco/SFMTA
2011.03 - 2023.03
- Operated 40-60ft diesel and hybrid motor coach transit vehicles
- Conducted pre-operational inspection of the transit vehicle, safely navigated the vehicle through traffic along assigned routes under various environmental conditions in accordance with traffic laws and departmental regulations, operated the disability access lifts to assist persons with disabilities onto the vehicle, collected fares from passengers and issued fare receipts, checked passenger transfers, fast passes, and electronic passes to ensure they are valid, responded to customers’ questions regarding routes, directions, fares and transfers, communicated instructions to passengers and called out the vehicle stops and transfer points via the vehicle’s intercom system, conducted post-operational inspection of the outside of the vehicle, contacted transit management center(Central Control via radio system) regarding various emergencies, and completed accident, incident and/or miscellaneous reports to document unusual occurrences.
Transportation Security Officer
Covenant Aviation Security
2007.11 - 2009.01
- Operated various screening equipment and technology to identify dangerous objects in baggage, cargo and/or on passengers, and prevented those objects from being transported onto aircraft
- Performed searches and screening, which included physical interaction with passengers (e.g., pat downs, property searches) conducting bag searches and lifting/carrying bags, bins and property weighing up to 50lbs
- Controlled terminal entry and exit points
- Interacted with the public, giving directions and responding to inquiries
- Retaining and implementing knowledge of all applicable Standard Operating Procedures.
Non-Licensed Optician
Costco Wholesale
2004.06 - 2007.11
- Assisted members in ordering eyeglasses, using computer (AS400 system)to process orders, dispenses and fit eyeglasses and contacts under the supervision of a Licensed Optician
- Provided prompt and courteous member service.
Education
High School Diploma -
International Studies Academy
San Francisco, CA06.2003
Skills
- Energetic professional with 10+ years of experience resolving complex customer inquiries and professional commercial driving. Passionate in maintaining safety, building strong customer relationships, driving brand loyalty, and increasing customer engagement.
- Emergency Evacuation
- Public Announcements
- Pre-Trip Inspections
- Stress management
- Adaptable to change
- Public relations
- Time management
- Accident prevention
- Team collaboration
- Route navigation
- Attention to detail
Timeline
Transit Operator
City & County of San Francisco/SFMTA
2011.03 - 2023.03
Transportation Security Officer
Covenant Aviation Security
2007.11 - 2009.01
Non-Licensed Optician
Costco Wholesale
2004.06 - 2007.11
High School Diploma -
International Studies Academy
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