THANDEKA STEWART
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Call Center Reservation Agent
SLS Hotel South Beach
Miami, FL
05.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
Personal Assistant
Celebrity Chef
Brooklyn , NY
03.2016 - 06.2021
- Schedule meetings and manage calendars
- Answer phone calls and emails and take messages
- Take accurate and comprehensive notes at meetings
- Help with daily time management
- Run errands as requested
- Plan travel, including flights, accommodation, and ground transportation
- Coordinate events and speaking engagements
- Draft correspondence such as emails and letters
Floor/ Assistant Manager
Pink Teacup Restaurant
Miami, FL
03.2013 - 04.2020
- Developed team communications and information for meetings
- Drove operational improvements which resulted in savings and improved profit margins
- Exceeded goals through effective task prioritization and great work ethic
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Onboarded new temps by entering employee information into systems
- Collaborated with team members to achieve target results
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues tosupervisor
- Worked flexible hours across night, weekend and holiday shifts
- Carried out day-to-day duties accurately and efficiently.
Office Assistant
Florida A&M University
Tallahassee, FL
03.2010 - 05.2012
- Handling incoming calls and other communications
- Managing filing system
- Recording information as needed
- Greeting clients and visitors as needed
- Updating paperwork, maintaining documents, and word processing
- Helping organize and maintain office common areas
- Performing general office clerk duties and errands
- Coordinating events as necessary
- Maintaining supply inventory
- Maintaining office equipment as needed
- Aiding with client reception as needed
- Creating, maintaining, and entering information into databases.
Education
Bachelor of Science - Business Administration
Florida Agricultural And Mechanical University
Tallahassee, FL06.2013
High School Diploma -
Miramar High School
06.2009
Skills
- Customer service-focused
- Time management
- Proficient in SevenRooms, OpenTable, MS Office Suite
- Written & verbal communication
- Critical thinking and problem solving
- Leadership
Certification
- ServSafe Food Protection Manager Certification
- Tips Alcohol Certificate
Timeline
Call Center Reservation Agent
SLS Hotel South Beach
05.2022 - Current
Personal Assistant
Celebrity Chef
03.2016 - 06.2021
Floor/ Assistant Manager
Pink Teacup Restaurant
03.2013 - 04.2020
Office Assistant
Florida A&M University
03.2010 - 05.2012
Bachelor of Science - Business Administration
Florida Agricultural And Mechanical University
High School Diploma -
Miramar High School
- ServSafe Food Protection Manager Certification
- Tips Alcohol Certificate
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