Thane Denton
West Warwick,RI
Summary
Dedicated Security Officer with extensive experience at Warwick Mall, excelling in incident reporting and emergency response. Proven ability to enhance safety through effective threat assessment and superior customer service. Trained new team members, fostering a culture of compliance and vigilance, resulting in a significant reduction in theft and vandalism incidents.
Overview
4
4
years of professional experience
Work History
Security Officer
Warwick Mall
Warwick, RI
06.2022 - Current
- Monitored premises to ensure safety and security of patrons and property.
- Responded promptly to incidents, providing immediate assistance and coordinating with law enforcement.
- Conducted regular patrols to identify potential security risks and enforce compliance with mall policies.
- Collaborated with management to develop and implement emergency response procedures.
- Trained new security officers on protocols, enhancing team efficiency and operational effectiveness.
- Utilized surveillance systems to monitor activities, documenting incidents for reporting purposes.
- Engaged with customers to provide assistance and promote a safe shopping environment.
- Analyzed incident reports to identify trends, recommending improvements for future prevention strategies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Education
High School Diploma -
Pilgrim High School
Warwick, RI06-2022
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV monitoring
- Superior customer service
- Physical fitness
- Emergency response
- Conflict de-escalation
- Threat assessment
Affiliations
I am also a member of the RI Army National Guard.
Timeline
Security Officer
Warwick Mall
06.2022 - Current
High School Diploma -
Pilgrim High School