Thanh Nguyen
Berwyn,IL
Summary
Skilled phone repair professional with hands-on experience in diagnosing and fixing wide range of devices. Strong technical skills in hardware and software troubleshooting, combined with solid understanding of customer service principles. Known for collaborating effectively with team members and adapting to changing needs to ensure top-quality results. Reliable and resourceful, consistently delivering efficient and effective solutions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Nail Technician
Passions Nail Spa
08.2023 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Phone Repair Technician
O&M Electronics
05.2022 - 07.2023
- Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
- Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
- Conducted thorough quality control checks after each repair to guarantee optimal performance of devices.
- Collaborated with team members to troubleshoot complex issues, resulting in successful resolutions.
- Trained new technicians in company procedures and best practices, fostering a cohesive team environment.
- Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
Manufacturing and Production
Microway Systems
10.2018 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Science - Information Technology
INFORMATION TECHNOLOGY COLLEGE HO CHI MINH CITY
12 Trinh Dinh Thao , Tan Phu , HCM City , VIETNAM06-2010
Skills
- Customer service
- Nail extensions
- Nail art techniques
- Gel application
- Acrylic nails
- Manicures
- Nail applications and fills
Timeline
Nail Technician
Passions Nail Spa
08.2023 - Current
Phone Repair Technician
O&M Electronics
05.2022 - 07.2023
Manufacturing and Production
Microway Systems
10.2018 - 12.2021
Bachelor of Science - Information Technology
INFORMATION TECHNOLOGY COLLEGE HO CHI MINH CITY
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