Thanh Nguyen Ngoc
Temple
Summary
Results-driven IT Manager with over 18 years of experience in project management, network troubleshooting, and IT service management. Proven track record in delivering impactful IT projects on time and enhancing organizational infrastructure.
Overview
23
23
years of professional experience
1
1
Certification
Work History
IT Manager
Xuan Son Technology Co.ltd
Hochiminh
03.2007 - 03.2025
- Led cross-functional teams to deliver IT projects on time and within scope.
- Managed project schedules, ensuring timely completion of phases and milestones.
- Led IT team to support network infrastructure and system administration.
- Managed software deployment and updates across organizational platforms.
- Developed IT policies to enhance data security and compliance measures.
- Collaborated with vendors to procure hardware and software solutions.
- Oversaw troubleshooting of technical issues to ensure operational continuity.
- Implemented project management frameworks for IT initiatives and upgrades.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Trained staff members on various aspects of computer usage and software applications.
- Monitored system performance and identified areas for improvement.
- Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.
- Identified opportunities for cost savings through improved efficiency in IT processes.
- Created detailed documentation for software, hardware, and network configurations.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Provided technical support to end-users on a variety of issues.
- Managed backup, user account and helpdesk systems.
IT Manager
Saigon Telecommunication & Technologies Cor
Hochiminh
03.2002 - 03.2007
- Led IT team to support network infrastructure and system administration.
- Managed software deployment and updates across organizational platforms.
- Coordinated training sessions for staff on new technology implementations.
- Developed IT policies to enhance data security and compliance measures.
- Collaborated with vendors to procure hardware and software solutions.
- Oversaw troubleshooting of technical issues to ensure operational continuity.
- Implemented project management frameworks for IT initiatives and upgrades.
- Fostered communication between departments to align technology with business needs.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Trained staff members on various aspects of computer usage and software applications.
- Monitored system performance and identified areas for improvement.
- Worked closely with vendors to negotiate contracts and select appropriate products or services.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Identified opportunities for cost savings through improved efficiency in IT processes.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Created centralized management capability by integrating warehouse management software applications.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Reviewed and approved project plans prior to implementation.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Managed backup, user account and helpdesk systems.
- Controlled operational IT budget and expenditures within department parameters.
- Maintained knowledge of advances in information technology systems and applications.
- Provided technical support to end-users on a variety of issues.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
- Created detailed documentation for software, hardware, and network configurations.
Education
Bachelor of Science - Electronics And Telecommunications
HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY
Hochiminh City VietNam05-2001
Skills
- Project management
- Network troubleshooting
- System configuration
- Technical support
- IT service management
- IT infrastructure
- Documentation management
- Network administration
- IT budgeting
- Infrastructure planning
- Data center operations
- Budget control
- Vendor negotiation
- Disaster recovery planning
- Disaster recovery
- Information security
- Technical troubleshooting
Certification
- Cisco Certified Security Professional CCSP
- Cisco Information Security Specialist
- Cisco Firewall Specialist
- Cisco Rich Media Communications Specialist
Languages
Vietnamese
Native/ Bilingual
English
Limited
Timeline
IT Manager
Xuan Son Technology Co.ltd
03.2007 - 03.2025
IT Manager
Saigon Telecommunication & Technologies Cor
03.2002 - 03.2007
Bachelor of Science - Electronics And Telecommunications
HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY
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