Thanh Tran
Atlantic City,NJ
Summary
Reliable and punctual professional with extensive experience in the hospitality industry. Demonstrated expertise in vehicle management, guest navigation, and staff training, contributing to reduced wait times and improved service quality.
Dedicated Valet Attendant with strong communication, problem-solving, and customer service skills. Proven ability to streamline processes and enhance guest experiences through effective time management and teamwork.
Experienced with managing valet services and ensuring customer satisfaction through efficient vehicle handling. Utilizes effective communication skills and quick problem-solving abilities to provide seamless experience for guests. Knowledge of safety protocols and customer service best practices to maintain high standard of service.
Overview
28
28
years of professional experience
Work History
Valet Attendant
Ocean Casino Resort
Atlantic City, NJ
04.2024 - 01.2026
- Managed vehicle parking and retrieval, ensuring prompt service for guests.
- Maintained detailed knowledge of casino layout for efficient guest navigation.
- Trained new staff on operational procedures and customer service standards.
- Utilized valet management software to track vehicle inventory and service times.
- Implemented safety protocols to protect vehicles and enhance guest experience.
- Streamlined vehicle organization process, reducing wait times during peak hours.
- Collaborated with security teams to ensure safe and secure parking environment.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Conducted pre-shift visual inspections of vehicles, noting any existing damage before taking possession from the guest.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
Casino Table Games Dealer
Golden Nugget Hotel & Casino
Atlantic City, NJ
01.2000 - 08.2018
- Dealt various table games, ensuring compliance with gaming regulations and house rules.
- Maintained accurate chip counts and managed game flow efficiently during high-volume periods.
- Assisted guests in understanding game rules and provided exceptional customer service.
- Monitored player behavior to identify potential issues and maintained a welcoming atmosphere.
- Trained new dealers on game procedures, standards, and customer interaction techniques.
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
Housekeeper
Golden Nugget Hotel & Casino
Atlantic City, NJ
11.1997 - 12.1999
- Maintained cleanliness and orderliness in guest rooms and public areas.
- Conducted thorough inspections of assigned areas for quality assurance.
- Utilized cleaning equipment and chemicals safely and effectively.
- Collaborated with team members to ensure timely completion of tasks.
- Organized inventory of cleaning supplies, ensuring availability for daily operations.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
Education
High School Diploma -
Lam Son School
Viet Nam06-1989
Skills
- Effective problem solving
- Quick decision making
- Professional appearance
- Patience and composure
- Navigation proficiency
- Parking space optimization
- Ticket management system
- Geographical awareness
- Reliability and punctuality
- Vehicle safety
- Memory retention
- Strong communication
- Time management
- Customer service
- Punctual and reliable
- Clean driving record
- Standard vehicle operation
Languages
English
Limited Working
Interests
- Cooking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Valet Attendant
Ocean Casino Resort
04.2024 - 01.2026
Casino Table Games Dealer
Golden Nugget Hotel & Casino
01.2000 - 08.2018
Housekeeper
Golden Nugget Hotel & Casino
11.1997 - 12.1999
High School Diploma -
Lam Son School