Thanh Ha Nguyen
Haidilao Hotpot Southcenter
Tukwila,WA
2
Languages
8
years of professional experience
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Work History
Server
4 Months- Provided excellent customer service in a fast-paced hotpot restaurant environment.
- Assisted guests in selecting menu items and explaining cooking processes.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Managed orders efficiently using restaurant management software during peak hours.
- Handled customer inquiries and resolved issues to enhance dining experiences.
- Provided excellent customer service to ensure satisfaction.
- Monitored inventory levels and reported shortages to management for restocking needs.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Manager
1 Year 8 Months- Oversaw daily store operations, ensuring efficient service, food quality, and customer satisfaction.
- Monitored inventory levels, ordered supplies, and reduced waste through accurate stock control.
- Enforced food safety, sanitation, and health compliance across prep and service areas.
- Resolved customer concerns promptly, protecting service standards and repeat business.
- Coordinated opening and closing procedures, cash handling, and POS accuracy.
- Improved workflow by streamlining production, order fulfillment, and front-of-house communication.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Server
3 Years 1 Month- Provided excellent customer service in a fast-paced hotpot restaurant environment.
- Assisted guests in selecting menu items and explaining cooking processes.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Managed orders efficiently using restaurant management software during peak hours.
- Handled customer inquiries and resolved issues to enhance dining experiences.
- Provided excellent customer service to ensure satisfaction.
- Monitored inventory levels and reported shortages to management for restocking needs.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Cashier
1 Year 9 Months- Processed customer transactions efficiently at a busy bakery cafe.
- Assisted customers with product selection and answered inquiries.
- Maintained cleanliness and organization of the cashier area.
- Collaborated with team members to ensure smooth store operations.
- Provided friendly service to enhance customer experience in the cafe.
Education
Associate of Arts
Skills
High skilled customer service
Problem solving
Attention to detail
Effective communication
Positive guest interactions
Menu memorization
Service prioritization
Professional appearance
Team collaboration
Excellent customer relationship building
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
Server
Haidilao Hotpot Southcenter
06.2026 - CurrentRead More
Manager
Beyond The Bowl
09.2024 - 05.2026Read More
Server
Haidilao Hotpot Bellevue
12.2020 - 01.2024Read More
Cashier
85c Bakery Cafe
03.2019 - 12.2020Read More
Highline College
Associate of Arts
Read More