Summary
Overview
Work History
Education
Skills
Timeline
Generic

GIANG NGUYEN

Rochester,MN

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

14
14
years of professional experience

Work History

Manager

Lotus Nails Salon
Rochester, MN
11.2021 - Current
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Nail Technician

Polished Nails And Beauty
Rochester, MN
01.2018 - 12.2019
  • Performed high volume of daily customers gel, acrylic and natural manicures.
  • Attended continuing education courses related to nail care techniques.
  • Conducted consultations with clients to determine their needs and preferences.
  • Kept up-to-date on new trends in the industry for product offerings and design ideas.

Nail Technician

Herbal Nail and Spa
Rochester, MN
01.2011 - 12.2017
  • Provided excellent customer service through friendly interactions with clients.
  • Demonstrated knowledge of all products and services offered in the salon.
  • Educated clients on proper nail care techniques.
  • Ensured that safety protocols were followed during each service provided.

Education

High School Diploma -

Austin High School
Austin, MN
06-2001

Skills

  • Customer service
  • Team building
  • Payroll administration
  • Time management
  • Problem resolution
  • Client consultations
  • Data analysis
  • Performance management
  • Staff training and development
  • Operational standards

Timeline

Manager

Lotus Nails Salon
11.2021 - Current

Nail Technician

Polished Nails And Beauty
01.2018 - 12.2019

Nail Technician

Herbal Nail and Spa
01.2011 - 12.2017

High School Diploma -

Austin High School

Similar Profiles

CREATE PROFILE
GIANG NGUYEN