GIANG NGUYEN
Rochester,MN
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
14
14
years of professional experience
Work History
Manager
Lotus Nails Salon
Rochester, MN
11.2021 - Current
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Nail Technician
Polished Nails And Beauty
Rochester, MN
01.2018 - 12.2019
- Performed high volume of daily customers gel, acrylic and natural manicures.
- Attended continuing education courses related to nail care techniques.
- Conducted consultations with clients to determine their needs and preferences.
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
Nail Technician
Herbal Nail and Spa
Rochester, MN
01.2011 - 12.2017
- Provided excellent customer service through friendly interactions with clients.
- Demonstrated knowledge of all products and services offered in the salon.
- Educated clients on proper nail care techniques.
- Ensured that safety protocols were followed during each service provided.
Education
High School Diploma -
Austin High School
Austin, MN06-2001
Skills
- Customer service
- Team building
- Payroll administration
- Time management
- Problem resolution
- Client consultations
- Data analysis
- Performance management
- Staff training and development
- Operational standards
Timeline
Manager
Lotus Nails Salon
11.2021 - Current
Nail Technician
Polished Nails And Beauty
01.2018 - 12.2019
Nail Technician
Herbal Nail and Spa
01.2011 - 12.2017
High School Diploma -
Austin High School
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