Thanh Tam Le
Houston,Texas
Summary
Results-driven and motivated individual known for exceptional productivity and efficient task completion. Specialize in team coordination, conflict resolution, and strategic planning. Excel in communication, leadership, and problem-solving, ensuring seamless operations, customer satisfaction, and company success.
Overview
4
4
years of professional experience
Work History
Team Lead
Cajun Crawfish #1
Houstonia, TX
01.2022 - 05.2024
- Coordinated with 2 team members to expedite the ordering process, manage online orders, and attend to dine-in guests, resourcefully handling up to 200 guests during rush hours while maintaining excellent customer service and a professional manner.
- Addressed inquiries regarding meal preparation of 50+ items, tailored recommendations to accommodate guests based on preferences and dietary restrictions, and upsold extra items with ongoing promotions
- Consistently checked on guests to ensure a positive experience and satisfaction, utilized post-rush hours to complete side jobs efficiently, and assisted coworkers and manager in other tasks if needed.
Assistant Manager
Antoine Liquor Store
Houston, TX
11.2019 - 01.2022
- Operated POS register and processed 150+ transactions daily averaging over $3000 per shift, and ensured inventory and transactions matched and stored accurately in system when closing and changing shifts
- Contributed to 40% sale increase within 6 months by communicating with customers and observing buying trends to gain better insights and streamline products, collaborating with management to develop business plans and upcoming promotions, and ensuring smooth and productive operations
- Oversaw team members’ duties, reviewed completed work to verify consistency and quality, and resolved conflicts with customers and between team members, achieving 95% customer satisfaction rate and team member and manager approval
Education
Bachelor of Science - Management Information Systems
University of Houston
Houston, TX12-2024
Skills
- Operations Management
- Inventory Management
- Complaint Resolution
- Performance Improvement
- Task Delegation
- Customer Service
- Problem Solving
- Teamwork
Affiliations
- Education Officer at MISSO (MIS Student Organization)
Accomplishments
- Academic Excellence Scholarships & 8X Dean's List
Languages
Vietnamese
Native/ Bilingual
English
Full Professional
Timeline
Team Lead
Cajun Crawfish #1
01.2022 - 05.2024
Assistant Manager
Antoine Liquor Store
11.2019 - 01.2022
Bachelor of Science - Management Information Systems
University of Houston