Thania Abreu Apolinar

Oversees housing program operations, provides supervision and support to housing staff, ensures compliance with housing policies, and coordinates with internal teams and external partners to help clients achieve stable housing outcomes.

• Prepared reports detailing program performance metrics for upper management review.

• Work with assigned families and individuals on housing search activities including providing advocacy and negotiation with property owners on behalf of clients.
• Identify apartments for client placement that meet safety and health standards.
• Assist clients with housing searches, complete Homebased and apartment applications, update case notes on the ETO State website, and provide support to immigrant clients navigating housing processes.

• Coordinate with the District point of contact and community to assist homeless and newcomer families in getting essential resources, family support, and well-being.
• Conduct home visits and provide services in the field, including transportation.

• The BBE provide substitute coverage for absent staff members, covering academic classes and other duties.
• Maintains discipline and classroom control that fosters a safe and positive environment for all students and staff in accordance with school and district policies.

• Company Overview: The BBE provide substitute coverage for absent staff members, covering academic classes and other duties.
• Maintains discipline and classroom control that fosters a safe and positive environment for all students and staff in accordance with school and district policies.

• Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations.
• Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams.
• Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors.

• Help clients understand the benefits of regular massage, skin care and stretch.
• Establish relationships with members and guests to grow and retain a client base.
• Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.
• Book appointments and answer customer calls.

• Answer questions regarding the store and its merchandise.
• Serve great financial services to customers in need and assure accuracy in every transaction made during my shift.
• Consistently improved customer satisfaction through resolution of conflict.

• Helped manage pay-roll operations.
• Shadowed personnel managers on a daily basis.
• Helped with the training for new staff.