Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
Generic

Thania Cotto

Toms River,NJ

Summary

Specialty Department Supervisor at Lowe’s with strong skills in inventory management and team development. Achieved significant sales growth through effective training and associate development. Bilingual with a proven ability to solve problems and implement merchandising strategies that enhance product presentation and customer experience. Motivated to apply expertise in various professional settings outside of retail

Overview

6
6
years of professional experience

Work History

Specialty Department Supervisor

Lowe’s
Toms River, NJ
03.2025 - Current
  • Supervised daily operations of the flooring and home decor department, including inventory management, merchandising, and customer service.
  • Trained, coached, and developed associates to achieve sales goals and deliver excellent customer experiences.
  • Maintained accurate inventory levels by conducting regular audits and coordinating with replenishment teams.
  • Assisted customers with product selection, project planning, and installation services to drive department sales.
  • Implemented visual merchandising standards to optimize product presentation and increase sales conversion.
  • Monitored department metrics such as sales volume, shrink, and customer satisfaction, taking corrective action as needed.
  • Resolved escalated customer issues professionally to ensure satisfaction and loyalty.
  • Ensured compliance with company policies, safety procedures, and operational standards.

Sales Specialist

Lowe’s
Toms River, NJ
07.2024 - Current
  • Establishing leads and pipeline not only within own department but also in neighboring departments.
  • Organized and detail oriented in order to close sales efficiently.
  • Oversaw department operations by monitoring sales across all categories and ensuring top-selling products remain stocked on shelves.
  • Engaging with colleagues and leadership on matters concerning sales forecasts and challenges
  • Product expertise in window treatments, flooring, appliances, millwork, and additional areas.
  • Motivate other Specialists to close sales within department while providing guidance
  • Facilitating customer engagement to uncover needs and provide tailored assistance for additional projects
  • Knowledgeable in Genesis, MyRedVest programs and more.
  • Consistent with phone calls to follow up with customers.

Customer Service

Lowe’s
Brick, NJ
09.2023 - 02.2024
  • Greeting customers as they come through the door.
  • Assist with returns and customer issues.
  • Cashier-help customers with their purchase while pushing for credit cards, reward programs, leads and more.
  • Answering the phone to assist customer needs.

Mobile Expert/Key Holder

T-Mobile/GPMobile
Toms River, NJ
09.2022 - 09.2023
  • Sales in smartphones, phone plans and also anything beyond the smartphone.
  • Reach goals provided every month.
  • Closing/Opening duties-counting registers and cleanliness of the store.
  • Reading planograms to make sure everything is up to date.
  • Knowledgeable in cyber security and fraud.
  • Great customer service skills.

Front Desk Associate

Planet Fitness
Toms River, NJ
06.2021 - 12.2021
  • Greet members as they check-in.
  • Sign up potential members and always promote upgrades/Black Cards.
  • Clean and sanitize everything in the gym including equipment and walkways.
  • Give outstanding tours when a potential member walks in.
  • Operating the Black Card Spa and sanitizing after every session.
  • Supervising the floors to make sure members are respecting the rules and maintaining a 'Judgment Free Zone.'
  • Promoting retail items.

Machine Operator

Nitto Inc.
Lakewood, NJ
05.2019 - 07.2020
  • Operating Die Press/ Heavy Machinery such as forklifts.
  • Inspecting parts to make sure there are no defects.
  • Fixing dies if needed.
  • Logging time and quantities into a computer system.
  • Maintaining a clean and organized work space.
  • Lifting heavy packages and equipment.
  • Managing lunch breaks for everyone working in my line.

Education

Diploma -

Lakewood High School
Lakewood, NJ
06.2017

Skills

  • Client support
  • Bilingual
  • Multitasking
  • Inventory management
  • Team building
  • Problem-solving skills

Languages

  • English
  • Spanish

Languages

Spanish
Professional

References

References available upon request.

Timeline

Specialty Department Supervisor

Lowe’s
03.2025 - Current

Sales Specialist

Lowe’s
07.2024 - Current

Customer Service

Lowe’s
09.2023 - 02.2024

Mobile Expert/Key Holder

T-Mobile/GPMobile
09.2022 - 09.2023

Front Desk Associate

Planet Fitness
06.2021 - 12.2021

Machine Operator

Nitto Inc.
05.2019 - 07.2020

Diploma -

Lakewood High School

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