DANIOKHO AWA

Covington,GA

Summary

Motivated retail professional skilled in processing transactions and merchandising products. Satisfy customers with exceptional service every day. Back up team members and always take on extra work. Reliable and punctual successful handles fast-paced work. Proven willingness to take on any task to support team and help business succeed. Offers strong and abilities.

Overview

years of professional experience

Work History

Specialty Department Supervisor

Home Depot

Decatur, GA

10.2021 - Current

Supervised daily operations of specialty department, ensuring optimal stock levels and product availability.
Trained team members on best practices for customer service and product knowledge.
Collaborated with cross-functional teams to drive promotional events and increase sales performance.
Led training sessions focused on safety protocols and operational procedures for new hires.
Managed inventory, ordering, and merchandising to optimize sales and reduce shrink
Analyzed performance metrics to identify issues and implement process improvements
Maintained a safe working environment by enforcing company policies and adhering to industry regulations.
Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Front End Cashier

Jetro

Atlanta, GA

09.2020 - 01.2021

Boosted customer retention by explaining and enrolling into loyalty and rewards programs.
Kept customers happy by quickly processing payments and bagging purchases.
Satisfied customers with quick and comprehensive support for all needs.
Helped team handle high-volume work by prioritizing tasks and organizing supplies.
Enhanced shopping experiences, directing or escorting to product locations on sales floor.

Sales Associate Supervisor

Hudson Group

Atlanta, GA

03.2019 - 09.2019

Developed rapport with clients and key prospects, including active contribution to sales process, making in-person sales calls, and entertaining clients.
Kept employees satisfied and working hard through consistent training, mentoring and support.
Coordinated sales meetings to discuss targets, marketing campaigns, and strategy improvements for deficient areas.
Analyzed sales performance, coverage, and segmentation and distributed KPI reports to illustrate findings.

Education

BBA -

IFACE

Dakar, Senegal

10-2014

High School Diploma - undefined

LTICS/MBORO

Thies, Senegal

07-2011

Skills

Leadership and personnel management: Motivating team members, delegating tasks based on strengths and providing constructive feedback to improve performance
Deep product knowledge and Sales: Extensive specialized knowledge of department products to drive sales, assist customers and train staff effectively
Customer service excellence: Resolving complex customer issues, handling complaints professionally, and ensuring a high-quality, specialized service experience

Communication and interpersonal skills: Clearly conveying goals, active listening, and building a positive, collaborative work environment
Analytical thinking and problem-solving: Identifying issues in daily operations and implementing effective, quick solutions
Time management and organization: Prioritizing tasks in a high-placed environment to meet deadlines

Languages

English

French

Timeline