Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress

Thania Lainez Paz

Richmond,VA

Summary

Dynamic and dedicated hospitality professional with expertise in customer service and strong multitasking abilities. At Casa Grande, I enhanced guest satisfaction through effective communication and teamwork, ensuring a welcoming atmosphere and streamlined service during peak hours. Committed to delivering exceptional dining experiences and fostering repeat visits.

Overview

19
19
years of professional experience

Work History

Waitress

Arturo Barrios
Richmond, VA
01.2018 - 01.2026
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely order processing and delivery.
  • Trained new staff on menu knowledge and service protocols to enhance team performance.
  • Collaborated with kitchen staff to accommodate special requests and dietary restrictions.

Cashier

Mehdi Ali
Houston, TX
01.2007 - 12.2017
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Increased sales of promotional items by informing customers about current offers.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

High School Diploma -

Hasting High School
Houston, TX
2009

Skills

Customer service

Strong multitasking

Greeting guests

Team collaboration

Hospitality service expertise

Languages

Latin
Native or Bilingual

Timeline

Waitress

Arturo Barrios
01.2018 - 01.2026

Cashier

Mehdi Ali
01.2007 - 12.2017

High School Diploma -

Hasting High School
Thania Lainez Paz