Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Thania Orellana

Houston,TX

Summary

Customer service professional with over 9 years of experience in providing exceptional customer service. Skilled in effectively communicating with customers and collaborating with cross-functional teams. Strong problem-solving abilities and attention in detail. Proficient in Microsoft Office and experienced in working fast-paced environments.Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

9
9
years of professional experience

Work History

Phlebotomist

Md Anderson Medical Cancer Center
Houston, TX, USA
11.2018 - Current
  • Performed venipuncture and other blood collection procedures according to established standards
  • Worked effectively in team environments to make the workplace more productive
  • Collected specimen samples and transported to laboratory for processing
  • Assisted in the training and mentoring of new phlebotomy staff
  • Ensured the cleanliness and sterilization of phlebotomy equipment and work area
  • Provided excellent customer service while interacting with patients
  • Responded quickly and effectively to emergency situations
  • Adhered to HIPAA guidelines regarding patient privacy

Associate Banker

JPMorgan Chase
Houston, TX, USA
02.2016 - Current
  • Conducted financial transactions, such as deposits, withdrawals, transfers, and cashier's checks
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts
  • Participated in team meetings known as morning huddles to discuss performance metrics and strategies for improvement
  • Collaborated with other departments, such as wealth management, to ensure efficient delivery of services
  • Trained new employees on banking products, services, and compliance standards, fostering a knowledgeable workforce
  • Assisted clients in setting up online banking services, enhancing accessibility and convenience
  • Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability
  • Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations

Education

Science

Houston Community College
Houston, TX
05-2021

High School Diploma -

Challenge Early College High School
Houston, TX
05.2015

Skills

  • Analytical thinking
  • Organizational skills
  • Microsoft Office
  • Problem solving
  • Customer service
  • Risk management
  • Time management
  • Sales strategy

Languages

Spanish (Native)
English (Native)

References

Available upon request

Timeline

Phlebotomist

Md Anderson Medical Cancer Center
11.2018 - Current

Associate Banker

JPMorgan Chase
02.2016 - Current

Science

Houston Community College

High School Diploma -

Challenge Early College High School
Thania Orellana