Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Thania Ortega Salinas

Thania Ortega Salinas

Crandall,TX

Summary

Results- driven sales lead with proven success in driving sales and metrics while focusing on customer experience. Expertise in forecasting sales and metrics by delivering positive results with 7 years in retail leadership team. Strengths include planning, execution and fostering welcoming relationships with others.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail Sales Lead & Credit Captain

American Eagle Outfitters, Inc
Mesquite, Texas
05.2024 - Current
  • Handled cash register transactions accurately and managed daily cash flow as well as calling in change orders.
  • Collaborated with team to achieve sales goals and improve customer satisfaction.
  • Resolved customer inquiries and complaints promptly to maintain positive guest experiences.
  • Supervised daily store operations and ensured compliance with company policies.
  • Developed strong relationships with customers through effective communication skills while driving credit card acquisitions and exceeded companies credit card goal of 2.5% A/T to 3% or higher and keeping it consistent every month.
  • Tracked daily sales figures to identify trends in customer purchases or preferences and prepared KPIs for business
  • Summarized nightly reports on store performance metrics sale numbers, returns, units per transaction and amount dollar spent.
  • Managed payroll and built schedules to meet stores performance.

Wharehouse Merch Lead

Designer Shoe Warehouse
Mesquite, Texas
05.2017 - 05.2024
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted customer satisfaction by resolving problems with knowledgeable and friendly services.
  • Maintained store visual standards by setting up marketing and interior displays to promote sales.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Responsible for training and developing new associates on their roles to meet company standards.
  • Participated in management meetings to review sales goals and project metrics according to sale trends.

Education

Texas Barbering & Cosmetology Licensing - Licensed Lash Technician

A Plus Beauty Academy
Garland, TX
02-2023

High School Diploma -

Richardson High School
Richardson, TX
05-2009

Skills

  • Sales forecasting
  • Performance metrics analysis
  • Sales target achievement
  • Cross-selling techniques
  • Management
  • Team building

Accomplishments

  • Credit Captain # 1 in the district

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Cosmetology License by Texas Department of Licensing and Regulation.
  • Certified Lash Tech by A Plus Beauty Academy.

Timeline

Retail Sales Lead & Credit Captain

American Eagle Outfitters, Inc
05.2024 - Current

Wharehouse Merch Lead

Designer Shoe Warehouse
05.2017 - 05.2024

Texas Barbering & Cosmetology Licensing - Licensed Lash Technician

A Plus Beauty Academy

High School Diploma -

Richardson High School

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