Thanya Mendoza
Walla Walla
Summary
Results-driven professional with a strong background in banking operations and retail management. Skilled in organizational efficiency and customer service excellence, enhancing team productivity with the ability to work without supervision and ensuring smooth workflows across diverse environments.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Cashier Manager
Timer LLC
Pendleton
01.2023 - Current
- Trained new cashiers on register procedures and customer engagement techniques.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Managed daily restaurant operations, ensuring smooth workflow and excellent service.
Banking Operations Specialist
Baker Boyer Bank
Walla Walla
09.2022 - 01.2024
- Resolved discrepancies related to customer accounts.
- Collaborated with team members to streamline operational workflows effectively.
- Balance and monitor daily/monthly general ledger accounts.
- Performed quality control checks on completed work before submitting it for review.
- Processed wire transfers according to established guidelines.
Cashier Assistant Manager
Columbia 12 LLC
Touchet
11.2019 - 01.2022
- Assisted customers with fuel purchases and convenience store transactions.
- Operated cash register and processed payments accurately and efficiently.
- Maintained cleanliness and organization of the store and fueling areas.
- Stocked shelves with merchandise and ensured proper product placement.
- Trained new clerks on operational procedures and customer service standards.
- Resolved customer complaints effectively to maintain service quality standards.
Education
Bachelor of Science - Business Management
Walla Walla Community College
Walla Walla, WA06-2026
Associate of Applied Science - Accounting
Walla Walla Community College
Walla Walla, WA06-2026
Associate of Arts - Art
Walla Walla Community College
Walla Walla, WA06-2021
High School Diploma -
Touchet High School
Touchet, WA06-2021
Skills
- Effective communication
- Organizational skills
- Microsoft Excel
- Microsoft Office
- Data entry proficiency
- Adaptability and flexibility
- Attention to detail
- Financial reporting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
MS Excel
Timeline
Cashier Manager
Timer LLC
01.2023 - Current
Banking Operations Specialist
Baker Boyer Bank
09.2022 - 01.2024
Cashier Assistant Manager
Columbia 12 LLC
11.2019 - 01.2022
Bachelor of Science - Business Management
Walla Walla Community College
Associate of Applied Science - Accounting
Walla Walla Community College
Associate of Arts - Art
Walla Walla Community College
High School Diploma -
Touchet High School