Maria Anselm
Granby,CO
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of post-secondary education
21
21
years of professional experience
Work History
Cashier Manager
Home Depot
Rochester, New York
07.2013 - 07.2018
- Led sales team to increase customer engagement and satisfaction through targeted initiatives.
- Coordinated employee schedules to ensure optimal staffing levels and operational efficiency.
- Developed training programs to improve product knowledge among staff.
- Analyzed inventory levels to optimize stock availability and turnover.
- Supervised cashier staff to ensure efficient customer service during peak hours.
- Managed cash register operations and ensured accurate cash handling procedures.
- Trained new cashiers on company policies and customer interaction techniques.
- Coordinated schedules for cashier team to optimize coverage and workflow.
- Monitored inventory levels at checkout stations and requested necessary supplies.
- Collaborated with management to improve store layout for better checkout efficiency.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Restaurant Manager
Red Squirrel
Sharonville, Ohio
02.2003 - 10.2011
- Managed daily operations of a busy restaurant environment.
- Oversaw staff scheduling and training for efficient service delivery.
- Ensured compliance with health and safety regulations consistently.
- Coordinated inventory management and supply ordering processes.
- Developed menus in collaboration with chefs to enhance customer experience.
Sales Associate
Target
Cincinnati
05.2000 - 07.2004
- Maintained store cleanliness and organized merchandise on sales floor.
- Operated cash register efficiently and processed customer transactions.
- Collaborated with team to restock shelves and manage inventory levels.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
Insurance Agent
Summit Funding Inc
Cincinnati, Ohio
01.1999 - 07.2002
- Assisted clients in selecting appropriate insurance policies to meet their needs.
- Explained complex insurance terms and conditions to clients effectively.
- Conducted regular follow-ups with clients to ensure satisfaction and retention.
- Managed documentation and maintained accurate client records for compliance.
- Provided training and support to new agents on company procedures and systems.
- Utilized CRM software to track client interactions and streamline processes.
- Responded to customer inquiries and problems to promote great service.
- Maintained accurate records of all insurance transactions using computer software systems.
- Processed payments received from clients promptly according to established procedures.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
Payroll Clerk
Paycor
Cincinnati, Ohio
07.1997 - 07.2001
- Process payroll for employees using Paycor's payroll software.
- Maintain employee records and update information as needed.
- Ensure compliance with payroll regulations and company policies.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Managed payroll for temporary, hourly, and salaried employees.
- Tracked vacation accruals and personal leave balances for each employee.
- Managed weekly payroll duties and submitted data to payroll contractor.
Education
Associate of Science - Business
University of Business
Los Angeles, CA 07.1986 - 07.1989
Skills
- Point of sale systems
- Inventory management
- Sales reporting
- Customer service
- Employee training
- Merchandise ordering
- Insurance claims
- Employee scheduling
- Scheduling coordination
- Team leadership
- Problem solving
- Banking operations
- Operational efficiency
- Effective communication
- Quality assurance
- Attention to detail
- Documentation and reporting
- Front-end merchandising
- Time tracking
- Punctual and reliable
- Store opening and closing procedures
- Workflow optimization
- Cost control
- Vendor coordination
- Workplace safety
- Retail operations
- Problem-solving abilities
Timeline
Cashier Manager
Home Depot
07.2013 - 07.2018
Restaurant Manager
Red Squirrel
02.2003 - 10.2011
Sales Associate
Target
05.2000 - 07.2004
Insurance Agent
Summit Funding Inc
01.1999 - 07.2002
Payroll Clerk
Paycor
07.1997 - 07.2001
Associate of Science - Business
University of Business
07.1986 - 07.1989