Valerie Davila
Houston,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Efficient Cashier Manager known for productivity and ability to complete tasks swiftly. Skilled in inventory management, customer service, and financial transactions handling. Excel at communication, problem-solving, and leadership, ensuring smooth operations in fast-paced environments.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Efficient Cashier Manager with relevant experience in managing cash handling procedures, coordinating cashier assignments and improving store operations. Strengths include strong leadership abilities, inventory management skills and customer service expertise. Have contributed to enhancing operational efficiency and minimizing discrepancies in previous roles. Possess exceptional problem-solving capabilities and adept at multitasking in fast-paced retail environments.
Overview
7
7
years of professional experience
Work History
Cashier Manager
Finance Department
Houston, TX
05.2021 - 12.2024
- Maintained communication with corporate office regarding store operations issues or concerns.
- Evaluated current processes, identified areas for improvement and implemented solutions accordingly.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Conducted regular audits of cash handling procedures to ensure compliance with company policies.
- Ensured the cash office was organized, clean, and operated efficiently.
- Investigated and solved account issues to maintain current and accurate money systems.
- Built and maintained productive relationships with employees.
- Trained new employees on proper Money Center procedures and processes.
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions and orders.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Balanced assigned drawers on a daily basis using manual calculations or computerized systems.
- Safeguarded cash boxes at all times during transport between branches.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained accurate records of all transactions processed throughout the day.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted and balanced cashier drawers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Learned roles of other departments to provide coverage and keep store operational.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed sales transactions to prevent long customer wait times.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Trained new team members in cash register operation, stock procedures, and customer services.
Receptionist
Atl floor distributor
Houston, TX
03.2022 - 01.2023
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Assisted with special projects assigned by management when required.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed routine maintenance and repair.
Cici’s Pizza
Manager Assistant
Houston, TX
06.2018 - 11.2020
- Achieved cost-savings by developing functional solutions to problems.
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
- Managed household errands and other essential duties.
- Recognized by management for providing exceptional customer service.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Distributed food to service staff for prompt delivery to customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Managed accounts payable, accounts receivable and payroll.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted staff by serving food and beverages or bussing tables.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Oversaw food preparation, production and presentation according to quality standards.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Created detailed reports on weekly and monthly revenues and expenses.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Maintained detailed records of sales transactions and daily shift reports.
- Established policies for cash handling procedures to maximize security measures.
- Trained new employees to perform duties.
Education
GED -
Harris County Department of Education
Houston, TX09-2024
Skills
- Shift oversight
- Point of sale systems
- Operations leadership
- Quality assurance
- Employee management
- Workflow optimization
- Cash handling and management
- Shift scheduling
- Merchandise display
- Payment processing
- Checkout monitoring
- Cash register operation
- POS systems
- Documentation and reporting
- Team leadership
- Assignment delegation
- Store opening and closing procedures
- Verbal and written communication
- Team training and development
- Bank deposit preparation
- Staff training
- Equipment maintenance
- Time tracking
- Schedule maintenance
- Order management
- Workplace safety
- Customer service
- Cash handling expertise
- Record keeping
- Fraud detection techniques
- Cash handling proficiency
- Listening and empathy
- Staff management
- Business growth
- Project management
- Documentation
- Communication skills
- Social media management
- Budgeting support
- Cash flow management
- Business partnering
- Learning styles
- Feedback analysis
- Coaching techniques
- Problem-solving
- Teamwork and collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Receptionist
Atl floor distributor
03.2022 - 01.2023
Cashier Manager
Finance Department
05.2021 - 12.2024
Cici’s Pizza
Manager Assistant
06.2018 - 11.2020
GED -
Harris County Department of Education