Brianna Davis
McDonough,GA
Summary
Dynamic professional with extensive experience in customer service and inventory management. Proven ability to enhance customer satisfaction through effective complaint resolution and employee training. Skilled in POS systems and adept at monitoring inventory levels to optimize operations, consistently achieving service goals and improving operational efficiency.
Overview
8
8
years of professional experience
Work History
Cashier Manager
Family Dollar
McDonough, GA
12.2024 - Current
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Monitored cash drawers in checkouts to verify adequate cash supply.
Customer Service Representative
Global Payments
McDonough, USA
09.2023 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Customer Service Representative
Focus Services
Tarboro, USA
01.2021 - 02.2023
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Operator
Sara Lee Frozen Bakery
Tarboro, USA
10.2019 - 01.2021
- Performed routine maintenance on equipment to ensure optimal performance.
- Monitored and adjusted machine operations as needed for quality assurance.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
Cashier
Cookout
Roanoke Rapids, USA
04.2017 - 10.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Southeast Halifax High School
Halifax, NC06.2017
Georgia State University
Atlanta, GASkills
- Product Knowledge
- Appointment scheduling
- Complaint resolution
- Inventory monitoring
- Customer feedback
- Point of sale systems
- Sales reporting
- Customer service
- Employee training
- POS systems
Timeline
Cashier Manager
Family Dollar
12.2024 - Current
Customer Service Representative
Global Payments
09.2023 - 07.2024
Customer Service Representative
Focus Services
01.2021 - 02.2023
Operator
Sara Lee Frozen Bakery
10.2019 - 01.2021
Cashier
Cookout
04.2017 - 10.2019
High School Diploma -
Southeast Halifax High School
Georgia State University
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