Thao Calo
Table games dealer
Groton,CT
Summary
Games Dealer with [23] years of experience in operating casino games. Successful at building customer loyalty by engaging guests during play to optimize casino experiences.
Flexible Table Games Dealer talented at dealing Bj Roulette and Crap games while observing patron play. Offers experience working fast-paced environments, delivering top-notch customer services.
Fluent in speaking both English and Vietnamese.
Overview
27
27
years of professional experience
Work History
Table Games Dealer
Mgm Springfield
Springfield , MA
08.2018 - Current
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Performed functional game duties quickly by efficiently handling money and chips.
- Explained rules, took bets, and delivered payouts to facilitate movement of games.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
Table Games Dual Rate Dealer
MGM Springfield
Springfield , MA
08.2018 - 11.2021
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Performed functional game duties quickly by efficiently handling money and chips.
- Explained rules, took bets, and delivered payouts to facilitate movement of games.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Observed casino floor and blackjack table for suspicious activity.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Table Games Dealer
Mgm national harbor
Oxon Hill, MD
11.2016 - 08.2018
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Performed functional game duties quickly by efficiently handling money and chips.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Explained rules, took bets, and delivered payouts to facilitate movement of games.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
Table Games Dealer
Marylandlive
Hanover, MD
02.2014 - 11.2016
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Performed functional game duties quickly by efficiently handling money and chips.
- Explained rules, took bets, and delivered payouts to facilitate movement of games.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
Table Games Dealer
Hollywood Casino
Toledo, OH
03.2012 - 02.2014
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Performed functional game duties quickly by efficiently handling money and chips.
- Explained rules, took bets, and delivered payouts to facilitate movement of games.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
Table Games Dealer
Mohegan Sun
Uncasville, CT
10.1996 - 03.2012
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Performed functional game duties quickly by efficiently handling money and chips.
- Explained rules, took bets, and delivered payouts to facilitate movement of games.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
Education
High School Diploma -
Waterford High School
Waterford, CT06.1993
Skills
- Shuffling
- Payout procedures
- Conflict mediation
- Dealer training
- Team management
- Active listening
- Card shuffling
Timeline
Table Games Dealer
Mgm Springfield
08.2018 - Current
Table Games Dual Rate Dealer
MGM Springfield
08.2018 - 11.2021
Table Games Dealer
Mgm national harbor
11.2016 - 08.2018
Table Games Dealer
Marylandlive
02.2014 - 11.2016
Table Games Dealer
Hollywood Casino
03.2012 - 02.2014
Table Games Dealer
Mohegan Sun
10.1996 - 03.2012
High School Diploma -
Waterford High School
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