Thao Nguyen
Summary
Skilled Nursing Unit Secretary with experience in managing patient paperwork, coordinating healthcare staff schedules, and facilitating effective communication within medical teams. Demonstrated ability to maintain organized records, handle confidential information with discretion, and provide high-quality administrative support. Committed to improving hospital efficiency and patient satisfaction through exceptional service.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Nursing Unit Secretary
Memorial Hermann Hospital
Pearland
11.2020 - Current
- Managed patient admissions and discharges, ensuring accurate data entry and compliance with hospital protocols.
- Coordinated scheduling for medical staff, optimizing workflow and enhancing departmental communication and efficiency.
- Maintained electronic health records with precision, supporting clinical staff in delivering high-quality patient care.
- Trained new staff on administrative procedures, fostering a knowledgeable team and improving operational efficiency.
- Answered phone calls from patients and other healthcare professionals in a polite and professional manner.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Assisted in the preparation of patient charts, ensuring all necessary documentation was readily available for medical staff.
- Completed forms related to admissions, discharges, transfers of patients using EHR system.
Patient Access Registrar
Memorial Hermann Hospital
Pearland
02.2015 - 11.2020
- Facilitated patient check-in processes, ensuring accurate information collection and enhancing operational efficiency and patient experience.
- Managed insurance verification and pre-authorization processes, significantly reducing delays and optimizing patient flow within the facility.
- Coordinated communication between departments to streamline registration procedures, improving interdepartmental collaboration and patient satisfaction.
- Ensured all patient registration forms were completed accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Verified insurance eligibility and collected co-payments or deposits as required.
- Performed daily audits of pre-registration activities to ensure accuracy of patient information within the system.
Timekeeper
Perry home health care
Missouri City
02.2013 - 01.2015
- Verified accuracy of timesheets before submitting them for processing.
- Collaborated with Human Resources staff to resolve discrepancies related to payroll issues.
- Participated in meetings with department heads to discuss strategies for improving efficiency within the organization's timekeeping process.
- Investigated any irregularities reported in the system and took corrective action as needed.
- Developed and maintained accurate timekeeping records, ensuring compliance with regulatory standards and company policies.
Education
Associate of Science - Science
Houston Community College
Houston, TX 08.2017 - 08.2019
Skills
- Patient admissions
- Patient discharges
- EHR management
- Insurance verification
- Epic systems
- BLS certified
- Multi-line phone system
- Unit administrative support
- HIPAA compliance
- Healthcare software
- Communication skills
- Medical software navigation
Languages
Vietnamese
Native/ Bilingual
Certification
- Surgical Tech
Timeline
Nursing Unit Secretary
Memorial Hermann Hospital
11.2020 - Current
Associate of Science - Science
Houston Community College
08.2017 - 08.2019
Patient Access Registrar
Memorial Hermann Hospital
02.2015 - 11.2020
Timekeeper
Perry home health care
02.2013 - 01.2015