Thao Yang
Woodbury,USA
Summary
Dedicated and dependable professional with 9+ years of experience in customer service, delivery operations, labor support, personal care assistance. Strong leadership, communication, and teamwork skills with the ability to work independently in fast-paced environments. Known for professionalism, punctuality, compassion, and maintaining high safety and service standards.
Overview
11
11
years of professional experience
Work History
PUNCHING SHIPPING 2ND SHIFT (Production Support 2)
Wilson Tools International
12912 Farnham Ave N, White Bear Lake, MN 55110
07.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Child Welfare Assistant
Department of Human Services
Sallisaw, OK
01.2024 - 07.2024
- Monitored interactions between children and parents.
- Transported children to appointments and supervised visits.
- Ensured child safety, wellness, and compliance with care standards.
- Prepared and reported progress updates for court and case reviews.
Amazon Delivery Driver
X Logistics
Minneapolis, MN
10.2022 - 12.2023
- Conducted vehicle safety inspections before and after routes.
- Loaded and organized packages for efficient deliveries.
- Delivered packages safely and on time while maintaining customer satisfaction.
- Processed returns and maintained accurate delivery records.
Labor Worker
Atomic Architectural Sheet Metal, Inc.
Vadnais Heights, MN
05.2020 - 06.2021
- Collaborated with team members to complete construction and fabrication projects.
- Managed individual assignments and met project deadlines.
- Installed exterior panels and supported site operations.
- Provided quality customer service when interacting with clients.
Shipping Assistant
Deneen Pottery
Saint Paul, MN
09.2019 - 05.2020
- Prepared, packed, and fulfilled customer orders accurately.
- Maintained warehouse inventory and organized stock.
- Worked closely with shipping management to ensure timely deliveries.
Personal Care Assistant
Family First Home Healthcare, LLC
Saint Paul, MN
09.2015 - 10.2018
- Assisted clients with daily living activities including bathing, dressing, and meal preparation.
- Maintained a safe, clean, and comfortable living environment.
- Provided compassionate care and emotional support to clients.
Customer Service / Sales Associate
Menards
09.2015 - 10.2018
- Restocked merchandise and maintained store organization.
- Assisted customers with product questions and purchasing decisions.
- Supported sales goals through strong customer service skills.
Education
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Hmong College Prep Academy
Saint Paul, MNSkills
- Assisted customers with inquiries and concerns related to services and products
- Collaborated with team members to achieve common goals and enhance service delivery
- Supported warehouse operations by managing inventory and coordinating shipping processes
- Coordinated delivery schedules and optimized routes for efficiency
- Operated forklifts safely to transport materials and products within the warehouse
- Facilitated clear communication among team members and customers to ensure satisfaction
- Resolved customer issues through effective problem-solving techniques
- Managed time effectively to prioritize tasks and meet deadlines
- Communicated fluently in English and Hmong to assist diverse customer base
Timeline
PUNCHING SHIPPING 2ND SHIFT (Production Support 2)
Wilson Tools International
07.2025 - Current
Child Welfare Assistant
Department of Human Services
01.2024 - 07.2024
Amazon Delivery Driver
X Logistics
10.2022 - 12.2023
Labor Worker
Atomic Architectural Sheet Metal, Inc.
05.2020 - 06.2021
Shipping Assistant
Deneen Pottery
09.2019 - 05.2020
Personal Care Assistant
Family First Home Healthcare, LLC
09.2015 - 10.2018
Customer Service / Sales Associate
Menards
09.2015 - 10.2018
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Hmong College Prep Academy