Thao Vy Nguyen
Elk Grove,CA
Summary
Excited student hopes to join the workforce to gain various real-world experiences. Dependable and reliable, ready to learn and grow. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
2
2
years of professional experience
Work History
CUSTOMER SERVICE AGENT
InfiEA LLC
02.2020 - 01.2022
- Collaborated closely with other departments within the company to ensure complete customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Chemistry Lab Assistant Intern
Cosumnes River College
09.2021 - 12.2021
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Cleanup of lab experiments including washing glassware, cleaning classrooms setups, putting away materials and equipment.
- Help lab tech preparing solutions, maintains labs and stockroom organized.
Financial Aid Student Worker
Cosumnes River College
01.2020 - 12.2020
- Guided students through financial aid processes, by completing necessary forms and updating account records.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ability to work comfortably in a busy office environment and take directions from staff as well as work independently
- Performed wide-ranging administrative, financial and service-related functions.
Education
Associate of Science - General Sciences
Cosumnes River College
8401 Center Pkwy, Sacramento, CA 9582305.2023
Skills
- Cash Register Operations
- Customer Service
- Chemical Processing
- Group Assistance
- Positive Learning Environment
- Clerical Skills
Timeline
Chemistry Lab Assistant Intern
Cosumnes River College
09.2021 - 12.2021
CUSTOMER SERVICE AGENT
InfiEA LLC
02.2020 - 01.2022
Financial Aid Student Worker
Cosumnes River College
01.2020 - 12.2020
Associate of Science - General Sciences
Cosumnes River College
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