Thariana Mateo Morales
Ruskin
Summary
Dynamic leader with a proven track record at TGH Imaging, Bahia Home Health Care and Advantis Medical Centers, enhancing operational efficiency and patient satisfaction. Skilled in HIPAA compliance, customer service, health insurances, adept at problem-solving and fostering team collaboration. Significantly improved service delivery through effective communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Patient Service Representative II
TGH Imaging
03.2021 - Current
- Answered incoming calls, scheduled appointments and filed medical records.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Receive and process cash and credit card payments for medical services rendered.
- Review patient accounts, identify delinquent accounts and collect overdue payments.
Assistant Manager
Bahia Home Health Care LLC
06.2020 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Working in teamwork helping the owners and manager, ensuring the agency is following all rules and
policies correctly. - Responsible for caregiver interviews, staff scheduling, payroll and supervising some billing and accounting
work. - Maintaining excellent communication and documentation with the health insurance case managers.
- Receiving and verifying each authorization with the valid information, creating patient and caregiver files,
and checking that each file is properly organized with the corresponding documents and validity.
Patient Service Department Manager
Advantis Medical Centers
06.2016 - 08.2018
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Collaborated with marketing team members to develop promotional materials highlighting the value of the company''s services offerings.
- Primary care physician, care management, the contact between the clinic and the patient to monitor the
service, resolve situations, verify and examine all patient information is updated, that the patients have all
medical appointments set, with transportation and among other things. - Customer service surveys to monitor the service in the three medical centers.
- Served as the first customer service representative of the center for all customers; whether on the phone,
online or in person. - Coordinated cross-departmental efforts to ensure seamless delivery of services to patients throughout their experience with the company.
Education
Associate Degree in Communications, Journalism - Communications
Universidad Del Sagrado Corazon
Santurce, Puerto Rico05-2011
Skills
- Communication skills
- Customer service
- Attention to detail
- Organizational skills
- Adaptability
- Technology proficiency
- Problem Solving
- Team Collaboration
- HIPAA compliance
- Medical terminology
- Insurance verification
- Insurance verifying
Accomplishments
Lead a class of 100 people from the United States in Puerto Rico, to organize and participate in an event, winning the first place Cup for organization, ideas, design, marketing and largest number of participants, in the year 2022 in Puerto Rico.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Patient Service Representative II
TGH Imaging
03.2021 - Current
Assistant Manager
Bahia Home Health Care LLC
06.2020 - 01.2021
Patient Service Department Manager
Advantis Medical Centers
06.2016 - 08.2018
Associate Degree in Communications, Journalism - Communications
Universidad Del Sagrado Corazon
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